operations agent Work, Jobs in reading, brk (with Salaries)

Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
2d
Warehouse Agent
PrimeFlight —Hounslow
Service Delivery Project Lead
Thames Water Utilites —Reading
- From £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Time management
International Operations Agent III
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- English
- Annual leave
Operations Coordinator
Convelio —West Drayton
- Customer service
- English
- Organisational skills
Quick apply
12d
Therapy Specialist OR - South East & South West
Baxter —Reading
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Reception and Guest Experience Host
LAH Property Marketing —Farnborough
- £29,892 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Head of Central Logistics
Nomad Foods —Woking
- Leadership
23h
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Work from home
14d
Wastewater Adoptions Site Inspector (South)
Leep Utilities —Reading
- Microsoft Office
- Construction
- In-person
Quick apply
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
Principal Product Designer
Epicor —Bracknell
- Full-time
- IT
- AI
Cargo Operative
China Eastern Airlines —London Heathrow Airport
- £2,500 - £3,000 a month
- Weekend availability
- English
- Microsoft Office
- Driving
- Free parking
Quick apply
14d
Customer Services Representative
Linehaul Express Ltd —Slough
- £26,000 - £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Ocean Coordinator
Nippon Express Europe GmbH —Uxbridge
- Full-time
- Microsoft Office
- Free parking
Quick apply
14d
Sub Agent
EKFB —Wendover
- Engineering
- Construction
Freight Forwarder (Dangerous goods)
Transportify —Heathrow
- £30,000 - £32,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
General Foreman
Balfour Beatty —Oxford
- Hybrid work
- First Aid Certification
- Organisational skills
- Construction
- Annual leave
14d
Field Service Engineer South
Baxter —Newbury
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
6d
QuickSTAT Customer Service Agent
Kuehne+Nagel —Staines-upon-Thames
- Customer service
- IT
- Computer skills
- Employee assistance programme

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Call Centre Manager

Bramah Safeguarding CIC
Reading

Quick apply

Job details

Fixed term contract
£45,000 - £55,000 a year
2 days ago

Benefits

On-site parking

Qualifications

Management
Sales
Customer service
Analysis skills
Leadership
Communication skills

Full job description

The position is an exciting FTC to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.

Location: Reading (occasional travel to the Head office in Leeds)
Salary: up to £50K + 5K on successful contract completion
length: 12 month FTC
Hours: 8am to 6pm across 5 days per week (must be flexible on days)

Key Responsibilities

Lead, coach, and motivate call centre agents to achieve service and sales targets.
Drive revenue through effective sales, upselling, and customer engagement strategies.
Ensure customer enquiries and complaints are resolved professionally and efficiently.
Monitor performance metrics, identify improvement opportunities, and implement action plans.
Oversee daily call centre operations, including scheduling, resource planning, and service levels.
Produce performance reports and use data to drive continuous improvement.
Maintain high standards of quality, compliance, and customer satisfaction.
Monitoring measures such as Average booking value, cost per call, complaint SLA's and call answer rate %

Skills & Experience

Proven experience in a call centre management or similar leadership role.
Strong sales and customer service background.
Excellent leadership, communication, and coaching skills.
Experience using CRM and call centre management systems.
Strong analytical, organisational, and problem-solving abilities.
Ability to thrive in a fast-paced, target-driven environment.

Key Competencies

Customer-focused and solution-oriented.
Results-driven with strong commercial awareness.
Effective people leader and motivator.
Strong decision-making and accountability.
Committed to continuous improvement and operational excellence.

If you are looking for an exciting leadership role dont hesitate to apply and find out more :)

Pay: £45,000.00-£55,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

operations agent jobs in reading, brk

Call Centre Manager

Warehouse Agent

Service Delivery Project Lead

International Operations Agent III

Operations Coordinator

Therapy Specialist OR - South East & South West

Reception and Guest Experience Host

Head of Central Logistics

Customer Service Agent

Wastewater Adoptions Site Inspector (South)

Sales Manager

Principal Product Designer

Cargo Operative

Customer Services Representative

Ocean Coordinator

Sub Agent

Freight Forwarder (Dangerous goods)

General Foreman

Field Service Engineer South

QuickSTAT Customer Service Agent

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