Property management specialist Work, Jobs in Reading, Brk (with Salaries)

Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Property Maintenance Manager
Berkshire Women's Aid —Reading
- £25,518 - £31,096 a year
- Part-time
- In-person
- Flexible schedule
Quick apply
Assistant Property Manager
A2Dominion Group —Oxford
- £30,290 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
1d
Facilities Management and Compliance Lead
SouthOxfordshireAndVale —Abingdon
- £52,892 - £58,923 a year
- Maintenance
- Project management
- Continuous improvement
- Flexible schedule
Quick apply
5d
Operations Manager
Opsydia Limited —Oxford
- £62,500 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
Quick apply
8d
Materials and Analytical Scientist
AWE —Reading
- From £38,020 a year
- Full-time
- Laboratory experience
- Analysis skills
- No degree
- Free parking
- Annual leave
1d
Head of Underwriting (Bridging & Specialist BTL)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Maintenance Officer
YMCA Fairthorne Group —Basingstoke
- £26,500 a year
- Full-time
- Computer literacy
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Team Leader
Mears Group —Basingstoke
- Up to £40,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Tree Inspection Specialist
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
5d
Property Advisor
Mears Group —Basingstoke
- Up to £32,068.42 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Annual leave
- Employee assistance programme
Research Technician
Bartlett Tree Experts —Reading
- £27,976 a year
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
4d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Director of Enterprise-Wide Risk
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
7d
Operational Discharge and Flow Support Team
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
11d
Protection Specialist
LRG —Camberley
- Full-time
- Sales
- Organisational skills
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
5d
Head of Corporate Real Estate
QinetiQ —Farnborough
- Full-time
- Employee discount
Specialist Proofing Technician - South West
Vergo —Reading
- From £29,160 a year
- Night shift
- Maintenance
- Construction
- Communication skills
- Referral programme
Quick apply
HubSpot CRM Specialist
Copperleaf Technologies Inc. —Staines-upon-Thames
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
- Life insurance
9h
Surveyor - Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £48,556 - £58,779 a year
- Maintenance
- No degree
- IT
- Employee discount
7d

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Arrears & Collections Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

“Help deliver fair customer outcomes whilst safeguarding the bank.”

At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever.

We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following:

The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.

What you’ll deliver

As part of our Collections team, you will:

Engage with customers to ensure loan repayments by maturity dates.
Manage arrears cases, understanding customer financial circumstances to find suitable resolutions.
Recommend bespoke support strategies to the Customer Service and Collections Manager.
Initiate recovery actions, including appointing receivers or solicitors when required.
Plan and prioritise workload, ensuring compliance with regulatory standards.
Maintain up-to-date knowledge of regulatory requirements and internal policies.

What we are looking for in you…

Key Skills and Experience:

Collections/Arrears Management: Proven experience in managing collections and recoveries.
Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively.
Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy.
Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options.
Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions.

Desirable Skills:

Authority to agree on payment arrangements or concessions.
Experience in customer service related to completed mortgage loans.

Core Attributes:

Strong communication, relationship-building, and decision-making abilities.
Commitment to delivering excellent customer service while ensuring compliance with regulations.
Motivation to support business success and prioritise positive customer outcomes.

Why join Castle Trust Bank?

Competitive salary (£28,000 to £32,000, dependent on experience)
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

property management specialist jobs in reading, brk

Arrears & Collections Associate

Property Maintenance Manager

Assistant Property Manager

Facilities Management and Compliance Lead

Operations Manager

Materials and Analytical Scientist

Head of Underwriting (Bridging & Specialist BTL)

Maintenance Officer

Team Leader

Tree Inspection Specialist

Property Advisor

Research Technician

Service Desk Analyst

Director of Enterprise-Wide Risk

Operational Discharge and Flow Support Team

Protection Specialist

Head of Corporate Real Estate

Specialist Proofing Technician - South West

HubSpot CRM Specialist

Surveyor - Disrepair & Damp & Mould

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