Right of way agent Work, Jobs in Reading, Brk (with Salaries)

Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Head of Central Logistics
Nomad Foods —Woking
- Leadership
7d
Junior Commercial Advisor
Verisure Services (UK) Limited —Reading
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
Housing Officer
Housing Solutions —Maidenhead
- £34,645 - £35,858 a year
- Full-time
- Communication skills
- Annual leave
5d
Global Logistics Executive (Nights)
GBA Logistics —Colnbrook
- £42,000 - £48,000 a year
- Full-time
- Microsoft Office
- Communication skills
Quick apply
EFL Teachers Summer Guildford (Non-Residential)
Move Language Ahead —Guildford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply
Service Delivery Project Lead
Thames Water Utilites —Reading
- From £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Time management
EFL Teachers Summer Oxford (Non-Residential)
Move Language Ahead —Oxford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply
Influencer Specialist
Guide Dogs for the Blind Association —Reading
- £36,255.99 a year
- Call to connect
- Social media management
- Marketing
- Annual leave
- Employee discount
23h
EFL Teachers Summer Uxbridge (Non-Residential)
Move Language Ahead —Uxbridge
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply
Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Customer service
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Graduate - Finance
British Airways —Heathrow
- £34,500 a year
- Full-time
- Analysis skills
- AI
- Communication skills
- Annual leave
1d
Senior AI Agent Engineer - Moveworks | Customer Deployment
ServiceNow —Staines-upon-Thames
- Full-time
- Hybrid work
- Azure
- AWS
- JavaScript
Quick apply
2d
EU Amazon Supply Excellence Lead
Reckitt —Slough
- Customer service
- Analysis skills
- Bachelor's degree
- Employee assistance programme
- Life insurance
12d
Property Advisor
Mears Group —Basingstoke
- Up to £32,068.42 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Annual leave
- Employee assistance programme
AI Developer
BCN Group —Reading
- Full-time
- Hybrid work
- Azure
- Master's degree
- AI
- Annual leave
- Employee assistance programme
Quick apply
Influencer & Community Manager
Procter & Gamble —Weybridge
- Full-time
- Communication skills
- Free parking
1d
Associate
DMH Stallard —Guildford
- Hybrid work
- Microsoft Outlook
- IT
- Construction
- Employee assistance programme
- Employee discount
Product Marketing Manager
Automation Consultants Ltd —Reading
- £50,000 - £60,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- Travel
- Annual leave
- Flexible schedule
Bespoke Executive Property Lead
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Microsoft Outlook
- Negotiation
Quick apply

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Helpdesk Agent

Thames Water Utilites -
Reading

Apply Now

Job details

Permanent | Full-time
£27,000 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT
Communication skills

Full job description

Helpdesk Agent – Developer Services
Put customers at the heart of every conversation

Are you passionate about delivering great customer service? Do you enjoy solving problems and thinking on your feet in a fast-paced environment? If so, we’d love to hear from you.

As a Helpdesk Agent within Developer Services, you’ll be the first point of contact for our customers, supporting them across both clean water and wastewater journeys. Every day is different, with a high volume of calls and queries to manage, so you’ll need to stay organised, adaptable and focused on getting it right first time.

What you’ll be doing as a Helpdesk Agent

In this role, you’ll turn customer enquiries into meaningful outcomes by finding the right solutions while building your knowledge of our services and processes along the way.

Working closely with your team and a wide range of stakeholders, you’ll play a key part in creating positive customer experiences and D-MEX performance, boosting satisfaction, reducing complaints and driving quality across everything you do.

Be the first point of contact for customers across clean water and wastewater services.
Listen, understand and find the right solution for our customers first time.
Take ownership of queries from start to finish.
Use your judgement to make informed decisions.
Turn customer conversations into opportunities to add value.
Work collaboratively with teams across the business.

You’ll be part of a team based at our Clearwater Court head office in Reading. We work in a hybrid way, coming together in the office on Tuesdays and Thursdays.

What you should bring to the role

A genuine passion for delivering great customer service.
Strong communication and listening skills.
Confidence working in a fast-paced, target-driven environment.
The ability to stay calm under pressure and prioritise effectively.
Good IT skills and confidence using multiple systems.
A solutions-focused mindset with the ability to make decisions.

What you can expect

A supportive and inclusive team environment.
Variety in your day, working with a wide range of customers and stakeholders.
The chance to develop your skills and make a real impact on customer experience.

This isn’t a technical role - it’s about people. If you’re someone who enjoys helping others, solving problems and delivering great service every time, you’ll thrive here.

What’s in it for you?

Competitive salary of £27,000 per annum.
Performance-related pay plan directly linked to company performance measures and targets.
24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

right of way agent jobs in reading, brk

Helpdesk Agent

Head of Central Logistics

Junior Commercial Advisor

Housing Officer

Global Logistics Executive (Nights)

EFL Teachers Summer Guildford (Non-Residential)

Service Delivery Project Lead

EFL Teachers Summer Oxford (Non-Residential)

Influencer Specialist

EFL Teachers Summer Uxbridge (Non-Residential)

Escalation Resolution Associate

Graduate - Finance

Senior AI Agent Engineer - Moveworks | Customer Deployment

EU Amazon Supply Excellence Lead

Property Advisor

AI Developer

Influencer & Community Manager

Associate

Product Marketing Manager

Bespoke Executive Property Lead

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