Senior service delivery manager Work, Jobs in Reading, Brk (with Salaries)

Senior Service Delivery Manager
CloudFactory —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
12d
Senior Site Manager
RW Armstrong Group —Oxford
- Full-time
- Management
- Construction
- Employee assistance programme
- Employee discount
Quick apply
10d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
1d
Practice Manager
Synthesis Clinic —Reading
- £50,000 - £58,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Transaction Services Manager/Senior Manager
BDO —Reading
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager
NexGen Associates —Reading
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Software development
Quick apply
Operations Delivery Manager
Unitspark Ltd —Theale
- £80,000 a year
- Full-time
- Management
- Supervising experience
- Project management
- Paid training
Quick apply
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Management
- Microsoft Office
- Mentoring
Quick apply
Senior Property Manager
CompassRock International —Walton-on-Thames
- £50,000 - £55,000 a year
- Management
- Bachelor's degree
- Team management
- Annual leave
- Sick pay
Quick apply
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Human resources
Quick apply
2d
New Business Senior Manager
BDO —Reading
- Full-time
- Business development
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Senior Delivery Lead
SSE —Reading
- £68,100 - £102,100 a year
- PMP
- IT
- Leadership
- Employee discount
- Gym membership
1d
Senior HR Manager (Maternity Cover)
The Chartered Institute of Marketing —Cookham
- £55,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Program Manager
ASSA ABLOY —Reading
- Part-time
- Spanish
- Computer Science
- PMP
- Annual leave
2d
Senior Contract Manager
AWE —Reading
- £63,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Contracts
- Free parking
- Annual leave
5d
Senior Manager - Enterprise Delivery Transformation
Vodafone —Newbury
- Full-time
- Hybrid work
- Business
- Leadership
- Employee discount
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply

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senior service delivery manager jobs near reading, brk

Senior Service Delivery Manager

CloudFactory -
Reading

Quick apply

Job details

Full-time

Benefits

Life insurance

Qualifications

Programme management
Bachelor's degree

Full job description

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

Mission-Driven: We focus on creating economic and social impact.
People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
Innovative: We embrace change and find better ways to do things together.
Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Senior Service Delivery Manager (Delivery Owner), you are responsible for the delivery of complex client projects across global and multi-region environments.

This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.

Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.

You will support accounts characterised by:

Global / multi-region delivery
Executive-level stakeholders
Specialised talent
Regulatory and compliance requirements
Customised delivery solutions
Frequent change, ambiguity, and escalations
High operational intensity

Key ResponsibilitiesDelivery Ownership

Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
Lead delivery in complex, fast-changing environments
Take full accountability for client commitments and outcomes
Identify risks early and drive resolution
Lead the resolution of incidents and ensure service continuity
Balance client expectations with operational and commercial realities

Client & Stakeholder Management

Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
Lead governance and delivery discussions
Provide clear recommendations and solutions
Challenge unrealistic expectations constructively
Act as a trusted delivery partner to the client

Cross-Functional Delivery Leadership

Coordinate project delivery teams at all levels for successful delivery
Drive accountability and execution across all delivery contributors
Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
Remove blockers and manage dependencies
Influence stakeholders without direct authority
Support workforce planning for specialised talent needs

Governance & Compliance

Ensure compliance with contractual, regulatory, legal, and security requirements
Maintain strong governance and reporting standards

What Sets You Apart

You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.

Success Measures

SLA / KPI delivery
Client satisfaction and retention
Delivery against commitments
Operational stability
Risk and escalation management
Governance and compliance adherence
Effective cross-functional execution
Revenue and Margin attainment

Requirements

7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
Experience managing complex, multi-country or enterprise accounts
Strong experience with executive stakeholders and high-pressure delivery environments
Solid understanding of commercial impact, risk, and workforce coordination

Benefits

Great Mission and Culture
Meaningful Work
Market competitive salary
Quarterly variable compensation
Comprehensive medical cover
Group life insurance
Personal development and growth opportunities
Office snacks and lunch
Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Quick apply

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senior service delivery manager jobs in reading, brk

Senior Service Delivery Manager

Head of Regional Service

Senior Site Manager

Senior Customer Service Manager

Practice Manager

Transaction Services Manager/Senior Manager

Senior Project Manager

Senior Project Manager

Operations Delivery Manager

Senior HSSE Manager

Senior Property Manager

Front of House Manager (Maternity Cover)

New Business Senior Manager

Key Account Manager

Senior Delivery Lead

Senior HR Manager (Maternity Cover)

Senior Program Manager

Senior Contract Manager

Senior Manager - Enterprise Delivery Transformation

Head of Projects - Reading, UK

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