Service desk audio visual Work, Jobs in Reading, Brk (with Salaries)

Office-Based Service Desk Audio Visual Engineer
Auditel Rental and Service Limited —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
2d
Audio Visual Support Technician (Remote)
AVI-SPL —Farnborough
- Full-time
- Remote
- Customer service
- Windows
- Organisational skills
6d
Senior IT Technician
Learning Partners —Guildford
- £31,481 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
9d

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Office-Based Service Desk Audio Visual Engineer

Auditel Rental and Service Limited
High Wycombe

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Customer service
Technical support
IT support
Organisational skills
IT
Communication skills

Full job description

About Us

Auditel Rental and Service Limited is a professional Audio Visual solutions provider delivering high-quality AV rentals, service support, and system integration. We support a wide range of clients with reliable technical expertise, responsive service, and innovative event and installation solutions.

We are looking for a motivated Service Desk Audio Visual Engineer to join our team. This is an office-based role supporting our engineering team, clients, and projects by managing service requests, coordinating engineers, and assisting with AV rental and webcasting operations.

Role Overview

The Service Desk AV Engineer will act as the central coordination point for technical support, service operations, and rental logistics. You will manage incoming support requests, schedule engineers, assist with project coordination, and ensure all compliance and documentation requirements are met.

This role requires strong organisational skills, good technical understanding of AV systems, and the ability to work in a fast-paced support environment.

Key Responsibilities

Service Desk & Technical Support

Manage and respond to support tickets from clients and internal teams
Handle incoming support calls and provide first-line troubleshooting
Escalate technical issues to engineers where required
Maintain accurate records of service requests and resolutions

Engineering Coordination

Schedule and coordinate engineer bookings for service visits and installations
Organise service visits and maintain engineer calendars
Assist with site survey coordination and reporting

Rental Operations

Coordinate AV rental equipment bookings and logistics
Support the planning and preparation of rental projects

Project Support

Assist with project coordination for installations and AV deployments
Provide webcasting backup support during events or technical operations

Compliance & Documentation

Prepare and manage RAMS (Risk Assessments and Method Statements)
Maintain compliance paperwork and service documentation
Support the management and administration of service contracts

Backup / Additional Responsibilities

During peak periods or staff holidays, the role may also support:

Webcasting operations
Additional rental coordination
Organising service visits
Assisting with site surveys

Skills & Experience

Essential

Basic knowledge of audio visual systems and equipment
Strong organisational and scheduling skills
Excellent communication and customer service skills
Ability to manage multiple tasks and priorities
Good IT skills (ticketing systems, email, spreadsheets)

Desirable

Experience working in an AV service desk or technical support role
Knowledge of webcasting or streaming systems
Understanding of AV installations and event production
Experience preparing RAMS documentation

What We Offer

Opportunity to work with a growing AV company
Exposure to a wide range of AV technologies and projects
Supportive team environment
Training and professional development opportunities

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

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service desk audio visual jobs in reading, brk

Office-Based Service Desk Audio Visual Engineer

Audio Visual Support Technician (Remote)

Senior IT Technician

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