Customer experience agent Work, Jobs in Reading, Eng (with Salaries)

Customer Service Agent
Thames Water Utilites —Reading
- From £25,694 a year
- 8 hour shift
- IT
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
Check In Agent - Heathrow
SIXT UK —London
- From £28,766.77 a year
- Analysis skills
- Communication skills
- Free parking
- Paid training
Quick apply
Field Interviewer - Reading
the National Centre for Social Research —Reading
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Customer Service Baggage Tracing Agent £14.96ph
Global Baggage Solutions —London Heathrow Airport
- £29,172 a year
- 8 hour shift
- Spanish
- Heavy lifting
- Computer literacy
- Free parking
- Employee discount
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
Quick apply
Field Agent
Conexus Recovery and Field Services —Reading
- Up to £30,853.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Business
- Annual leave
Quick apply
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Collections Agent
Castle Trust Bank —Basingstoke
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Travel Consultant
Miles Morgan Travel —Thame
- From £13 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
12d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Operational Support - Heathrow Airport
Kone —Slough
- Overtime
- Salesforce
- Writing skills
- English
12d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Conference Coordinator - part time
NOVOTEL —Reading
- £13.79 an hour
- Hotel
- Employee discount
Quick apply
5d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Patients Services Call Handler
FRMG —Slough
- £13 an hour
- Part-time
- Customer service
- Computer literacy
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Part time Lettings Negotiator
Haslams Group —Reading
- £13.50 an hour
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- CRM software
- Data entry
- Organisational skills
- Free parking
- Work from home
Field Interviewer - Slough
the National Centre for Social Research —Slough
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring

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customer experience agent jobs near reading, eng

Customer Service Agent

Thames Water Utilites -
Reading

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Job details

Permanent | Full-time
From £25,694 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
IT
Customer support
Customer interaction
Communication skills

Full job description

Ready to Make a Difference? Join Us as a Customer Service Agent!

Become the voice our customers trust and the support they rely on. As a Customer Service Agent, you'll help customers resolve water and wastewater service enquiries, delivering exceptional service when it matters most and making a real difference every day.

What you’ll be doing as a Customer Service Agent

Be the first point of contact for customers, handling inbound phone enquiries and getting to the root of issues quickly. You'll gather key information, keep customers informed every step of the way, and accurately record details to help resolve everything from water leaks to sewer blockages.

The key responsibilities are:

Use your problem-solving skills and friendly approach to understand customer needs and resolve issues efficiently.
Keep customers informed and reassured, providing clear updates and support throughout every interaction.
Use tools such as Salesforce and Amazon Web Services to accurately record information and deliver the best solutions.
Arrange resolutions, from providing advice and information to coordinating engineer visits, ensuring a seamless customer experience.

Start date: Monday 5th October 2026

Location: Kemble Court, Reading

Hybrid – 36 hours per week, working 8-hour shifts between 6am and 10pm, Monday to Friday, plus 1 in 3 weekends. Bank holidays are included where they fall on your normal working day

Training - To set you up for success, we provide eight weeks of on-site training and a complete development program to support you in delivering outstanding service to our customers.

What you should bring to the role:

Passionate about delivering great customer service and creating positive experiences.
Excellent communication skills, with confidence speaking to customers over the phone.
A collaborative team player who enjoys working with others.
Eager to learn, develop, and embrace new challenges.
Strong IT skills, active listening, and a problem-solving mindset.
Able to stay organised and perform well in a fast-paced environment.

What’s in it for you?

We’re offering a salary starting from £25,694 per annum.
24 days of holiday per year increasing to 28 with length of service.
Performance-related pay plan directly linked to company performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

customer experience agent jobs in reading, eng

Customer Service Agent

JUNIOR SALES ADVISOR

Check In Agent - Heathrow

Field Interviewer - Reading

Customer Service Baggage Tracing Agent £14.96ph

JUNIOR SALES CONSULTANT

Field Agent

Customer Service Host - T3

Collections Agent

Travel Consultant

Inbound Service Delivery Lead

Operational Support - Heathrow Airport

Customer Service Host - T2

Conference Coordinator - part time

Customer Service Host

Patients Services Call Handler

Part time Lettings Negotiator

Customer Service Agent

Field Interviewer - Slough

Lead Agent - T3

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