Customer experience lead Work, Jobs in Reading, Eng (with Salaries)

Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
5d
Sales Assistant/Keyholder
Smiggle —Reading
- 8 hour shift
- Sales
- Communication skills
- Store discount
- Annual leave
2d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
2d
Store Manager
Futon Company —Reading
- £32,000 - £37,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
12d
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
6d
M&B Engagement Lead
Lifetime Training Group —Basingstoke
- £37,128 - £38,658 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- IT
- Annual leave
11d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Deputy Manager
Halfords —Reading
- £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Operational Support Officer
HM Courts and Tribunals Service —Reading
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
6d
Customer Experience Executive
cinch —Hook
- £28,000 a year
- Monday to Friday
- Customer service
- Data entry
- Employee assistance programme
Quick apply
Shift Manager
Five Guys UK —Reading
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Operational Support Officer
HM Courts & Tribunal Service —Reading
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
6d
Lead Inside Sales
Geotab —Reading
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Bachelor's degree
Student Fees Manager
University of Reading —Reading
- £36,636 - £46,049 a year
- Weekend availability
- Analysis skills
- Supervising experience
- Organisational skills
Sales Lead
Montu UK —Winnersh
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
10d
Supervisor - Reading (40 Hours)
Charles Tyrwhitt —Reading
- £29,617 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Whitchurch
- £19,827 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
- Referral programme
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
9d

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customer experience lead jobs near reading, eng

Customer Experience Lead

Parker Car Service -
Feltham

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
2 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
IT
Leadership
Communication skills

Full job description

At Parker Cars, we're passionate about delivering exceptional service from the moment a customer contacts us until long after their journey has finished.

We're looking for an experienced Customer Experience Lead to help us take that even further.

This is an exciting opportunity for someone with a strong background in a busy contact centre or customer service environment who enjoys leading from the front, developing people and continually improving the customer journey.

You'll play a key role in leading our Customer Contact Centre, supporting the team operationally while driving service excellence, coaching colleagues and helping us build an outstanding customer experience.

About the Role

This is a hands on leadership role where you'll spend much of your time working alongside the team, taking calls, responding to customer enquiries, supporting bookings and helping the operation run smoothly.

Alongside your operational responsibilities, you'll lead customer experience initiatives, train and coach colleagues, support recruitment, monitor quality, manage customer feedback and help us continuously improve the way we work.

You'll have the opportunity to influence how our customer service operation develops, helping shape processes, standards and the overall customer experience as Parker Cars continues to grow.

Flexibility is essential, as you'll provide leadership and operational support whenever the business needs it most.

Key Responsibilities

Customer Experience

Champion an exceptional customer experience across every customer interaction.
Manage customer complaints, compliments and service recovery.
Identify trends and opportunities to improve the customer journey.
Help increase customer satisfaction and strengthen our reputation.

Leadership & Team Development

Lead, motivate and support the Customer Services team.
Coach colleagues through regular feedback and quality reviews.
Deliver one to one coaching, new starter training, group training and ongoing development.
Support recruitment, interviews, induction and onboarding.
Help create a positive, supportive and high-performing team culture.

Operations

Support the operation by handling customer calls, bookings and enquiries.
Ensure compliance across the team with our PHV, PSV and other licensing regulations
Prepare staff rotas and workforce plans.
Organise shift cover and holiday requests.
Handle customer escalations confidently and professionally.
Ensure service standards are maintained throughout every shift.

Continuous Improvement

Monitor call quality and customer interactions.
Review customer feedback to identify improvement opportunities.
Help develop standard operating procedures and customer service processes.
Improve customer communications and internal guidance.
Work with the management team to introduce new ideas and best practice.

About You

We're looking for someone who has experience leading within a busy contact centre or customer service environment and who is passionate about developing people, improving customer journeys and delivering exceptional service.

You'll ideally have experience in:

Contact centre or customer service leadership.
Coaching and developing teams.
Recruitment and onboarding.
Workforce planning, rotas and scheduling.
Customer complaints and service recovery.
Quality assurance and call monitoring.
Process improvement and continuous improvement.
Managing high volumes of calls, emails and customer enquiries.

Experience within transport, travel or private hire may be helpful, but isn't essential. We're much more interested in someone who brings strong leadership, customer service expertise and fresh ideas that will help us continue improving.

What You'll Bring

Excellent communication and interpersonal skills.
A genuine passion for delivering exceptional customer service.
Strong organisational skills and attention to detail.
The ability to remain calm under pressure.
Confidence leading by example.
A positive, proactive approach to problem solving.
A desire to improve processes rather than simply maintain them.
The ability to motivate, coach and inspire others.

What We Offer

The opportunity to genuinely influence the future of customer experience at Parker Cars.
Join an award-winning, fast-growing company with a proud history of excellence.
Ongoing professional development and training.
A supportive management team that welcomes new ideas.
A genuine opportunity to grow with the business. As Parker Cars continues to expand, there will be opportunities for the right person to take on greater responsibility and progress into a more senior leadership role.
Staff discounts on cars, couriers and coaches.
A friendly, professional working environment where no two days are the same.

If you're looking for a role where you can make a real difference, not only to our customers, but to the people around you, we'd love to hear from you.

Pre-employment Checks

As Parker Cars is a licensed Private Hire Vehicle (PHV) operator, this role is subject to pre-employment checks in line with our regulatory requirements.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Parker Cars will arrange and fund this check. Employment is conditional upon the successful completion of all pre-employment checks.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience lead jobs in reading, eng

Customer Experience Lead

Customer Service Team Leader

Sales Assistant/Keyholder

Senior Customer Experience Manager

Store Manager

Customer Success Team Lead

M&B Engagement Lead

ZARA READING VISUAL/COMMERCIAL MANAGER

Deputy Manager

Operational Support Officer

Customer Experience Executive

Shift Manager

Operational Support Officer

Lead Inside Sales

Student Fees Manager

Sales Lead

Supervisor - Reading (40 Hours)

Customer Success Lead (Life Sciences)

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Senior Customer Service Manager

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