Customer experience trainer Work, Jobs in Reading, Eng (with Salaries)

Customer Experience Trainer
Thames Water Utilites —Arborfield
- Up to £50,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Annual leave
10d
Banking Representative - Reading
Metro Bank PLC —Reading
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Learning Delivery Trainer
Thames Water Utilites —Arborfield
- Up to £50,000 a year
- Part-time
- Hybrid work
- Project management
- Travel
- Organisational skills
- Annual leave
10d
Barista
Starbucks —Reading
- Weekend availability
- Store discount
- Employee assistance programme
Pharmacy Trainer
PharmacyX —Reading
- £32,000 - £38,000 a year
- Full-time
- Travel
- Communication skills
- Teaching
- Flexible schedule
Quick apply
2d
Sales Executive
Marshall Motor Group —Reading
- £27,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Assistant Manager
Five Guys UK —Reading
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Banking Representative - Newbury
Metro Bank PLC —Newbury
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
8d
Early Learning & Training Partner
Grandir UK —Basingstoke
- £42,000 - £46,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader Production Operations
AWE —Reading
- £37,670 - £40,000 a year
- 8 hour shift
- Leadership
- Communication skills
- Free parking
- Annual leave
9d
Hospitality Trainer
The Opportunity Provider —Basingstoke
- From £29,000 a year
- Full-time
- Hybrid work
- Hospitality
- Google Suite
- Organisational skills
- Employee assistance programme
- Life insurance
Quick apply
11d
Trainee Technician, National Windscreens OXFORD
National Windscreens —Oxford
- From £28,679 a year
- Full-time
- Hybrid work
- No experience needed
- Classroom experience
- Employee assistance programme
- Employee discount
Apprentice Assistant Technician
Oxford Brookes University —Oxford
- £27,126 a year
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
6d
Acquisition Trainer
LRG —Camberley
- Monday to Friday
- Remote
- Hotel
- Travel
- Organisational skills
Quick apply
12d
Content Designer
Pax8 Global —Farnborough
- £34,000 - £43,000 a year
- Full-time
- Hybrid work
- Free parking
Dog Trainer
Global Pets —Reading
- £50 - £200 a day
- Part-time
- Heavy lifting
- Customer service
- In-person
- Free parking
Quick apply
Area Services Manager
Emcor —Reading
- £40,203 a year
- Full-time
- Management
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
11d
Deputy Store Manager
Starbucks —Reading
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Rehabilitation Specialist - Long Term Conditions
Nuffield Health —Guildford
- Up to £27,993.16 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
10d

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Customer Experience Trainer

Thames Water Utilites -
Arborfield

Apply Now

Job details

Permanent | Full-time
Up to £50,000 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Full job description

This is an exciting opportunity to bring your passion and learning expertise to life by engaging, inspiring and developing colleagues across the business. You’ll play a key role in sharing knowledge in critical areas that underpin the delivery of excellent customer service.

In this role, you will design and deliver high-quality learning solutions, ensuring our people are confident, capable and equipped to fulfil their role requirements. Your work will directly enable our teams to deliver outstanding service in a fast-paced contact centre environment.

What you’ll be doing as a Customer Experience Trainer

Work as part of a Training team to deliver best-in-class learning and development solutions to our colleagues, including both technical and soft skills.
Support the design of learning content to deliver inductions, bridge skill gaps and develop talent.
Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching, mentoring, video, audio, and online tools.
The ability to provide constructive, timely feedback to improve performance, including behaviours.
Have experience working within a customer-led environment with constantly changing priorities.
Strong knowledge of Learning and Development principles and practices.
Excellent communicator with a passion to share your knowledge with others.
Support and steer the design and development of learning content to deliver inductions, bridge skill gaps and develop talent.
Develop great working partnerships with other support areas, planning and quality to deliver fit-for-purpose solutions that drive performance improvement.
Manage the skills development and performance of new agents during induction and up-skilling of existing staff, working effectively in partnership with Team Managers.

Base Location: Hybrid – Reading /Swindon with travel required

Working Pattern or hours: 36 hours

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

Good knowledge of Learning & Development within a customer-led environment and understanding the importance of Learner Experience to our desired customers
Ability to provide constructive, timely feedback to improve performance, including behaviours
Strong stakeholder management skills
Experience of working with constantly changing priorities is essential, as is your ability to be flexible to the needs of the business and learner alike
To be successful in this role, you will need to be an excellent communicator with a passion to share your knowledge with others

What’s in it for you?

Competitive salary up to £50,000 per annum, depending on experience
Annual Leave - 26 days holiday per year increasing to 28 with the length of service (plus bank holidays)
Performance-related pay plan directly linked to company performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

customer experience trainer jobs in reading, eng

Customer Experience Trainer

Banking Representative - Reading

Learning Delivery Trainer

Barista

Pharmacy Trainer

Sales Executive

Sales Assistant - UNIQLO Oxford Westgate

Assistant Manager

Banking Representative - Newbury

Early Learning & Training Partner

Team Leader Production Operations

Hospitality Trainer

Trainee Technician, National Windscreens OXFORD

Apprentice Assistant Technician

Acquisition Trainer

Content Designer

Dog Trainer

Area Services Manager

Deputy Store Manager

Rehabilitation Specialist - Long Term Conditions

I want to receive the latest job alerts for customer experience trainer in reading, eng

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