Customer relations manager Work, Jobs in Reading, Eng (with Salaries)

Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- Communication skills
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Outbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Writing skills
- Human resources
- Organisational skills
Quick apply
Senior HR Advisor
Gap HR Services Ltd —Goring
- £40,000 - £55,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Human resources
- Free parking
- Work from home
Quick apply
10d
Contact Channel CX Lead
Thames Water Utilites —Reading
- £62,650 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Agile
2d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
VodafoneThree - Towers & Estates Strategy Support Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Employee discount
People & HR Director
LeisureLabs —Reading
- Part-time
- Hybrid work
- Management
- Supervising experience
- Human resources
Quick apply
5d
Employee Relations Manager
Gigaclear —Abingdon
- £60,000 a year
- Part-time
- Human resources
- In-person
- Training & development
- Employee assistance programme
Quick apply
People Advisor- 12 month Fixed Term Contract
QinetiQ —Farnborough
- £46,350 - £51,500 a year
- Full-time
- Project management
- Mentoring
- Analytics
- Employee discount
Conference Coordinator - part time
NOVOTEL —Reading
- £13.79 an hour
- Hotel
- Employee discount
Quick apply
6d
Customer Relations Manager
Care UK —Windlesham
- £40,000 a year
- Weekend availability
- Customer service
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Clinic and Medispa operational manager.
Aura medispa ltd —Henley on Thames
- From £16 an hour
- Part-time
- Social media management
- Research
- Business development
- Free parking
- Profit sharing
Quick apply
4d
Customer Relations Manager
Hamberley Care Homes —Oxford
- Full-time
- Hotel
- Marketing
- Free parking
- Referral programme
13d
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
People Advisor
Gordon Murray Group —Shalford
- Microsoft Office
- Recruiting
- Organisational skills
- Annual leave
Quick apply
Clubhouse Manager - Winter Hill Golf Club
Get Golfing CIO —Maidenhead
- Weekend availability
- CRM software
- Team management
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
6d

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customer relations manager jobs near reading, eng

Porsche Personal Case Manager

RAC -
Reading

Apply Now

Job details

Permanent
Up to £27,000 a year

Benefits

Car scheme
On-site parking

Qualifications

CRM software
Financial Conduct Authority guidelines
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Complaint handling
Customer interaction
Communication skills

Full job description

About The Role

Join the RAC as a Porsche Personal Case Manager and deliver the kind of service members remember.

Up to £27,000 salary
Full-Time | Permanent role based at Porsche HQ in Reading
Monday–Friday between 08:00–18:00, plus 1 in 4 Saturdays (09:00–13:00)
Hybrid working available after successful probation
Based at Porsche HQ, Reading

A different kind of customer role

You won't just handle calls here. You'll own the full journey

At the Porsche Customer Relations Hub, powered by RAC, this role is about creating a personalised experience for every member you speak to. You'll manage each case from start to finish, building trust and resolving issues in a way that feels considered, not scripted.

This is customer care done properly, with the time, support and freedom to make the right decisions.

What you'll be doing

Your day is focused on quality, not volume. You'll:

Act as the first point of contact via phone and email
Take full ownership of queries and complaints
Resolve FCA-regulated complaints with care and accuracy
Work closely with Porsche centres and internal teams
Keep communication clear, timely and empathetic
Build strong knowledge of products, services and processes
Use your judgement to offer appropriate resolutions and goodwill

You're not passing cases on, you're seeing them through.

Why this role stands out

You’re trusted to make decisions, not just follow a script
You’ll handle a manageable caseload with real ownership
The focus is on quality conversations, not quick call times
You’ll represent a premium brand where experience matters

What you’ll need

Experience in a contact centre or customer support role
Confidence handling complaints and sensitive situations
Strong communication and listening skills
Good IT skills across CRM systems and MS Office
A calm, organised approach in a busy environment

What you’ll get in return

Hybrid working after probation
27 days’ holiday plus bank holidays
Annual performance bonus
Free RAC Ultimate Breakdown Cover from day one
Onsite perks including parking, refreshments and restaurant
Access to Porsche experiences and team events
Car salary sacrifice scheme (including EVs)
Wellbeing support for you and your family
Colleague Share Scheme after probation

Who thrives here?

You’re someone who takes pride in getting things right for people. You listen carefully, stay calm under pressure, and don’t settle for half-solutions.

You enjoy ownership, value structure, and want a role where your judgement genuinely matters.

We’re the RAC
At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Apply Now

Refine Your Search

customer relations manager jobs in reading, eng

Porsche Personal Case Manager

Inbound Service Delivery Lead

Outbound Service Delivery Lead

Front of House Manager (Maternity Cover)

Senior HR Advisor

Contact Channel CX Lead

Customer Relations Manager - Reading School

VodafoneThree - Towers & Estates Strategy Support Lead

People & HR Director

Employee Relations Manager

People Advisor- 12 month Fixed Term Contract

Conference Coordinator - part time