Handling manager Work, Jobs in Reading, Eng (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
8d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
14d
Sales Development Coach
MotorEasy —Reading
- £40,000 - £55,000 a year
- Full-time
- Sales
- Mentoring
- Financial services
- Health & wellbeing programme
Quick apply
7d
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Account Manager
Building Materials Nationwide —Reading
- £30,000 - £40,000 a year
- Full-time
- Sales
- Salesforce
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
9d
Press Officer
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Teaching
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
Primary Care Network (PCN) Manager
Wokingham North PCN Ltd —Reading
- £49,000 - £55,000 a year
- Part-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
1h
Sales Office Manager
Macfarlane Group —Reading
- £38,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
8d
Sr. Manager, Employee Relations
OpenText —Reading
- Analysis skills
- Bachelor's degree
- Driving
Assistant Store Manager
Aldi —Alton
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Shift Lead - Food - Lower Earley Simply Food
Marks & Spencer —Reading
- £14.47 an hour
- Part-time
- Employee discount
8d
Deputy Manager
Iceland —Reading
- £31,080 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
6d
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Territory Manager - North West
BD —Winnersh
- £43,300 - £66,025 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Postperson with Driving
Royal Mail Group —Reading
- Overtime
Senior Floor Manager
JDSPORTS —Reading
- Full-time
- Management
- Merchandising
- Supervising experience
- Employee discount
Quick apply
14d
Front Office Team Member
IBIS —Hayes
- £14.80 an hour
- Part-time
- English
- Hotel
- Employee discount
- Flexible schedule
Quick apply
1d

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handling manager jobs near reading, eng

Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
8 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

handling manager jobs in reading, eng

Contact Centre Liaison Manager

Zara Reading Customer Experience Deputy Manager

Sales Development Coach

Store Manager

Account Manager

Manager Station Operations London Heathrow

Press Officer

Sales Manager

Primary Care Network (PCN) Manager

Sales Office Manager

Sr. Manager, Employee Relations

Assistant Store Manager

Porsche Personal Case Manager

Shift Lead - Food - Lower Earley Simply Food

Deputy Manager

Lounge Manager

Territory Manager - North West

Postperson with Driving

Senior Floor Manager

Front Office Team Member

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