Head of customer experience Work, Jobs in Reading, Eng (with Salaries)

Head of Events
Hurley House Hotel —Maidenhead
- £60,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
12d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
6d
Head of Operations
Tomorrow's Guides —Hungerford
- Full-time
- Hybrid work
- Master's degree
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Service & Customer Experience
Chris Lewis Group —Oxford
- Leadership
School Business Manager
Wishford Education —Reading
- £43,000 - £46,000 a year
- Full-time
- Hybrid work
- School
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Head of Workspace Services
Softcat —Marlow
- Hybrid work
- School
- Flexible schedule
3h
Head of Digital Management
Thames Water Utilites —Reading
- Up to £115,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
2d
Hearing Aid Audiologist: Camberley & Haslemere
Leightons Opticians & Hearing Care —Camberley
- £42,000 - £120,000 a year
- Annual leave
- Gym membership
Quick apply
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
7d
Duty Manager
The Club at Mapledurham —Reading
- £27,476.80 a year
- Weekend availability
- Hospitality
- Communication skills
- Free parking
- Employee assistance programme
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Venue Manager
Admiral Slots —Reading
- £32,671 a year
- Weekend availability
- Customer service
Quick apply
Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
7h
Front Office Team Leader
IBIS —Reading
- £14.45 an hour
- Full-time
- Hotel
- Employee discount
Quick apply
Head of Central Logistics
Nomad Foods —Woking
- Full-time
- Leadership
5d
Digital Vacancies
Thames Water Utilites —Reading
- Hybrid work
- Employee discount
Telecoms OH & UG Cable Gangs
Cable and Splicing Services Limited —Reading
- £150 - £250 a day
- Driving
- Power tools
- In-person
Quick apply
5d
Head Of Revenue Operations
Webexpenses —Reading
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
13d
Hotel Manager
Holiday Inn Reading West —Reading
- £35,000 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
10d

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head of customer experience jobs near reading, eng

Head of Events

Hurley House Hotel -
Maidenhead

Quick apply

Job details

Full-time
£60,000 a year
12 days ago

Benefits

Discounted or free food
Private medical insurance
Employee discount
Referral programme
On-site parking

Qualifications

Hospitality
Sales
Microsoft Office
Administrative experience
Business development
Organisational skills
Communication skills
Negotiation

Full job description

Job Title: Head of Events

Location: Hurley House Hotel, Berkshire, UK

Reports to: Managing Director

Salary: £60,000 per annum plus sales related bonuses

About Hurley House Hotel

Hurley House Hotel is an award-winning privately owned boutique hotel that opened in 2016. It is renowned for its exceptional hospitality, and bespoke event experiences. Located in the picturesque village of Hurley near Henley-on-Thames, Marlow and Maidenhead, we offer luxurious accommodations, elegant dining, and outstanding event spaces, making us a prime destination for weddings, corporate functions, and private celebrations.

Job Overview

We are seeking a dynamic and results-driven Events Head to drive sales and take charge of all events at Hurley House Hotel. The ideal candidate will be passionate about hospitality, possess strong sales acumen, and have a proven track record in selling and executing high-end events.

Benefits

A competitive basic annual salary of £60,000 plus sales related bonuses
Complimentary meals on duty
50% staff discount on food and beverage when off-duty
Generous ‘recommend a friend’ scheme
Basic BUPA healthcare cash plan
20 days holiday and 8 bank holidays

Key Responsibilities

Sales & Business Development:

Proactively generate leads and convert enquiries into confirmed event bookings, achieving revenue targets.
Develop and maintain relationships with corporate clients, wedding planners, and local businesses to drive event sales.
Conduct site visits and presentations to showcase the hotel’s event facilities.
Develop promotional strategies, packages, and seasonal offers.
Maintain exceptional customer service and ensure all guest expectations are exceeded.

Administrative & Financial Responsibilities:

Monitor and report on event sales performance, identifying areas for growth.
Maintain accurate records of all bookings, contracts, and sales correspondence in the hotel’s CRM system.
Collaborate with the finance team to ensure timely invoicing and payments.

Key Skills & Experience Required:

Proven experience in event sales and business development within the hospitality industry, preferably in a luxury hotel or venue.
Strong sales and negotiation skills with a track record of achieving revenue targets.
Excellent communication and interpersonal skills with a client-focused approach.
Ability to multitask and work under pressure in a fast-paced environment.
Strong organizational and administrative skills with attention to detail.
Proficiency in CRM systems and Microsoft Office.
Knowledge of the local market and industry trends is a plus.

If you are a passionate and results-oriented sales professional with a love for events and hospitality, we would love to hear from you.

How to Apply:

Please submit your CV and a cover letter detailing your experience and suitability for the role.

Job Type: Full-time

Pay: £60,000.00 per year

Benefits:

Discounted or free food
Employee discount
On-site parking

Application question(s):

You must have hospitality sales experience? This is a sales role for events.
Only apply if you live within easy commuting distance to the Hurley area.
Do not apply if you do not drive. This is essential, we are not on a public transport route.

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in reading, eng

Head of Events

Head of Projects - Reading, UK

Head of Operations

Head of Service & Customer Experience

School Business Manager

Head of Workspace Services

Head of Digital Management

Hearing Aid Audiologist: Camberley & Haslemere

Call Centre Manager

Duty Manager

Head of Operations

Venue Manager

Helpdesk Agent

Customer Service Manager

Front Office Team Leader

Head of Central Logistics

Digital Vacancies

Telecoms OH & UG Cable Gangs

Head Of Revenue Operations

Hotel Manager

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