Patient support manager Work, Jobs in Reading, Eng (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
9d
Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)
IQVIA —Reading
- Full-time
- Remote
- English
- Presentation skills
- Bachelor's degree
- Work from home
da Vinci Cardiovascular Program Specialist
Intuitive Surgical —Reading
- Day shift
- Nursing
- Sales
- Bachelor's degree
Area Support Manager - FTC
IVC —Reading
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
10d
Market Manager - Bed Frame, Surface and Safe Patient Handling
Baxter —Reading
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Annual leave
Pharmacy Team Lead
Montu UK —Wokingham
- £35,000 - £45,000 a year
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
9d
Care Coordinator (Proactive Neighbourhood Care & Remote Monitoring)
Primary Care Alliance CIC —Reading
- £24,800 - £26,324 a year
- Full-time
- Hybrid work
- Computer literacy
- Case management
- Data entry
Quick apply
13d
People Operations Coordinator
Montu UK —Winnersh
- £32,000 - £37,000 a year
- Full-time
- Human resources
- Organisational skills
- Communication skills
Quick apply
2d
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
Onboarding and Compliance Specialist
Montu UK —Winnersh
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
Quick apply
Administration Team Leader
FedBucks Ltd —Princes Risborough
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Community Engagement Officer
Apex Healthcare Services Limited —Reading
- From £13.50 an hour
- Full-time
- Supervising experience
- Project management
- In-person
Quick apply
6d
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Continuous improvement
- Training & development
- Leadership
Quick apply
Support Workers - Wokingham & Reading Area
Support Horizons —Wokingham
- From £12.71 an hour
- Part-time
- Care experience
- Cooking
- Communication skills
Quick apply
8d
Sr. Quality Specialist
IQVIA —Reading
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Quality control
8d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
1d
Project Manager, eCOA
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Travel
- Communication skills
- Work from home
Porterhouse Pathfinders Graduate Internship Programme – Medical Communications – UK based –
Porterhouse Medical Group —Reading
- £4,275.60 - £4,376.40 a month
- Internship

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patient support manager jobs near reading, eng

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
9 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient support manager jobs in reading, eng

Complaints & Resolution Manager

Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)

da Vinci Cardiovascular Program Specialist

Area Support Manager - FTC

Market Manager - Bed Frame, Surface and Safe Patient Handling

Pharmacy Team Lead

Care Coordinator (Proactive Neighbourhood Care & Remote Monitoring)

People Operations Coordinator

Project Manager Co-ordinator

Onboarding and Compliance Specialist

Administration Team Leader

Connectivity Specialist (South West)

Associate Clinical Project Manager - Sponsor Dedicated

Community Engagement Officer

Senior HSSE Manager

Support Workers - Wokingham & Reading Area

Sr. Quality Specialist

Customer Experience and Quality Lead

Project Manager, eCOA

Porterhouse Pathfinders Graduate Internship Programme – Medical Communications – UK based –

I want to receive the latest job alerts for patient support manager in reading, eng

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