voco Reading Hotel has a fantastic opportunity to join the Front Office team as a Reception Team Member / Receptionist
voco Reading, adjacent to Reading Select Car Leasing Stadium, our modern hotel has thoughtful touches and distinctive design, guests can take advantage and enjoy our leisure facilities with a swimming pool, sauna, steam room, and gym. The hotel invites you to enjoy the voco Life at the Atrium Bar and the brasserie-style restaurant Le Café.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
At voco® everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.
Receptionists, receive some great benefits:
· Salary - £24,784.50 per annum
· 28 days holiday each year, including bank holidays (pro rata), this increases up to a maximum of 33 days (Pro Rated)
· Worldwide employee and friends & family hotel room rates
· Employee assistance programme 24/7
· Recognition programmes
· Opportunities for career progression and to transfer around the world
· Meals whilst on duty
· Opportunities to get involved in our charitable and community activities
Most importantly, we’ll help you grow, and develop you as an individual
Our people help to make the biggest difference – we strive for perfection in everything we do for our guests, always focussing on what is important to them and always looking to improve. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.
You’ll be called upon to complete a wide variety of tasks and jobs within the hotel and it’s extremely important that you remain flexible and versatile around this. This is a guest facing role, where you play a vital part in delivering a superior guest experience from Checking Guests in to assisting with guest luggage every day is different at the hotel.
To succeed as a Receptionist, you will need:
- To be passionate about delivering great service and be guest focused
- Previous experience in Receptionist, Guest Relations, Concierge
- Experience with handling guests queries and complaints
- Experience using Opera PMS is a huge advantage
- To be willing to learn new things and work as part of a wide hotel team
If you feel you are the right candidate for the role as our Receptionist
then please click ‘apply’ now!
We’d love to hear from you!
You must meet the legal requirements to work in the UK.
Job Types: Full-time, Permanent
Pay: £24,784.50 per year
Work Location: In person
