Support analyst Work, Jobs in Reading, Eng (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Support Analyst
Thames Water Utilites —Reading
- £28,830 a year
- Full-time
- Computer literacy
- Laboratory experience
- Continuous improvement
12h
Business Analyst
Diligenta —Reading
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Data Analyst
BCA —Hook
- £35,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Project Support Officer
Civic Recruitment Limited —Slough
- £268.17 a day
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Quick apply
7d
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
17h
Intelligence Analyst - ROCTA (SEROCU)
Thames Valley Police —Reading
- £47,688 a year
- Part-time
- Analysis skills
- Travel
- Analytics
- Annual leave
Data Analyst Apprentice
QA Apprenticeships —Reading
- £21,000 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
13d
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
VodafoneThree - SOC Analyst
Vodafone —Farnborough
- Full-time
- In-person
- Employee discount
14d
Business Innovation Analyst
Honda —Theale
- Full-time
- Analysis skills
- Business
- Communication skills
- Work from home
Junior Stewardship Analyst
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Life insurance
VodafoneThree - Cyber Vulnerability & Threat Analyst
Vodafone —Farnborough
- Full-time
- Hybrid work
- No degree
- Communication skills
- Employee discount
13d
Data Reporting Administrator
Novuna —Newbury
- Hybrid work
- Continuous improvement
- Organisational skills
7d
Business Analyst
Roke —Woking
- Full-time
- Continuous improvement
- Agile
Technician
Mondelēz International —Reading
- Full-time
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Employee discount
Materials Planning and Logistics Analyst
Gordon Murray Group —Shalford
- Continuous improvement
Quick apply

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
User account provisioning
LAN
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Network infrastructure
User account management
Firewall
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Mac OS
IP networking
Customer support
Application support
Communication skills
Identity & access management

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in reading, eng

Service Desk Analyst

Service Desk Analyst

Support Analyst

Business Analyst

Data Analyst

Project Support Officer

Customer Service Desk Analyst

Intelligence Analyst - ROCTA (SEROCU)

Data Analyst Apprentice

IT Analyst Field Support

Application Support Analyst

IT Service Desk Analyst

VodafoneThree - SOC Analyst

Business Innovation Analyst

Junior Stewardship Analyst

VodafoneThree - Cyber Vulnerability & Threat Analyst

Data Reporting Administrator

Business Analyst

Technician

Materials Planning and Logistics Analyst

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