Thames water customer service Work, Jobs in Reading, Eng (with Salaries)

Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Plumber water meter installer Domestic and commercial
C60 consulting ltd —Thames Valley
- £185 - £350 a day
- Overtime
- Customer service
- Plumbing
- Driving
- Free parking
Quick apply
12d
Leak Detection & External Water Meter Installer
SHL Services —Thames Valley
- £32,500 - £39,000 a year
- Full-time
- Electrical experience
- Plumbing
- Driving
- Free parking
- Paid training
Quick apply
3d
Plumber – Smart Water Meter Installer
SHL Services —Thames Valley
- £41,000 - £60,000 a year
- Overtime
- Customer service
- Plumbing
- Driving
- Free parking
- Paid training
Quick apply
3d
Digital Vacancies
Thames Water Utilites —Reading
- Hybrid work
- Employee discount
Mobile Electrician (Thames Water) - Reading
Emcor —Reading
- Up to £38,000 a year
- Full-time
- Maintenance
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Control Tester
Thames Water Utilites —Reading
- £40,000 - £55,000 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Annual leave
Service Delivery Project Lead
Thames Water Utilites —Reading
- From £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Time management
Streetworks Co-Ordinator
Thames Water Utilites —Arborfield
- £25,480 - £27,000 a year
- Full-time
- Salesforce
- Communication skills
11d
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Flexible schedule
5d
Quality Manager
M Group —Reading
- £50,000 - £60,000 a year
- Engineering
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Data Business Analyst
Thames Water Utilites —Reading
- Up to £60,000 a year
- Part-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Annual leave
3d
Investor Relations Analyst
Thames Water Utilites —Reading
- £45,000 a year
- Part-time
- Hybrid work
- Accounting
- Annual leave
Payroll SME
Thames Water Utilites —Reading
- Up to £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- Accounting
- Annual leave
Clean Water System Planning Lead
Thames Water Utilites —Reading
- Up to £75,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
3d
Asset Planning Level 4 Apprentice
Thames Water Utilites —Reading
- £22,500 a year
- Microsoft Office
- Travel
- Annual leave
Category Manager
Thames Water Utilites —Reading
- Full-time
- Hybrid work
- Annual leave
Hydraulic System Operator
Thames Water Utilites —Reading
- £32,715 - £45,000 a year
- Full-time
- Analysis skills
- Communication skills
SuccessFactors - Data Analyst
Thames Water Utilites —Reading
- Up to £64,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Leakage Repair And Moling Teams / Groundworkers – £350–£385 per day – Van Provided
Talboys Utility Services (Oxford), (TUSO) —Reading
- £15.99 - £17.80 an hour
- Overtime
- Power tools
- In-person
- Hand tools
Quick apply

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Helpdesk Agent

Thames Water Utilites -
Reading

Apply Now

Job details

Permanent | Full-time
£27,000 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT
Communication skills

Full job description

Helpdesk Agent – Developer Services
Put customers at the heart of every conversation

Are you passionate about delivering great customer service? Do you enjoy solving problems and thinking on your feet in a fast-paced environment? If so, we’d love to hear from you.

As a Helpdesk Agent within Developer Services, you’ll be the first point of contact for our customers, supporting them across both clean water and wastewater journeys. Every day is different, with a high volume of calls and queries to manage, so you’ll need to stay organised, adaptable and focused on getting it right first time.

What you’ll be doing as a Helpdesk Agent

In this role, you’ll turn customer enquiries into meaningful outcomes by finding the right solutions while building your knowledge of our services and processes along the way.

Working closely with your team and a wide range of stakeholders, you’ll play a key part in creating positive customer experiences and D-MEX performance, boosting satisfaction, reducing complaints and driving quality across everything you do.

Be the first point of contact for customers across clean water and wastewater services.
Listen, understand and find the right solution for our customers first time.
Take ownership of queries from start to finish.
Use your judgement to make informed decisions.
Turn customer conversations into opportunities to add value.
Work collaboratively with teams across the business.

You’ll be part of a team based at our Clearwater Court head office in Reading. We work in a hybrid way, coming together in the office on Tuesdays and Thursdays.

What you should bring to the role

A genuine passion for delivering great customer service.
Strong communication and listening skills.
Confidence working in a fast-paced, target-driven environment.
The ability to stay calm under pressure and prioritise effectively.
Good IT skills and confidence using multiple systems.
A solutions-focused mindset with the ability to make decisions.

What you can expect

A supportive and inclusive team environment.
Variety in your day, working with a wide range of customers and stakeholders.
The chance to develop your skills and make a real impact on customer experience.

This isn’t a technical role - it’s about people. If you’re someone who enjoys helping others, solving problems and delivering great service every time, you’ll thrive here.

What’s in it for you?

Competitive salary of £27,000 per annum.
Performance-related pay plan directly linked to company performance measures and targets.
24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

thames water customer service jobs in reading, eng

Helpdesk Agent

Plumber water meter installer Domestic and commercial

Leak Detection & External Water Meter Installer

Plumber – Smart Water Meter Installer

Digital Vacancies

Mobile Electrician (Thames Water) - Reading

Control Tester

Service Delivery Project Lead

Streetworks Co-Ordinator

Customer Service Advisor

Quality Manager

Data Business Analyst

Investor Relations Analyst

Payroll SME

Clean Water System Planning Lead

Asset Planning Level 4 Apprentice

Category Manager

Hydraulic System Operator

SuccessFactors - Data Analyst

Leakage Repair And Moling Teams / Groundworkers – £350–£385 per day – Van Provided

I want to receive the latest job alerts for thames water customer service in reading, eng

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