Vendor service manager Work, Jobs in Reading, Eng (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Property Manager
CompassRock International —Walton-on-Thames
- £50,000 - £55,000 a year
- Management
- Bachelor's degree
- Team management
- Annual leave
- Sick pay
Quick apply
Project Manager, Operational Excellence
Wiley —Oxford
- £40,200 - £57,533 a year
- Full-time
- PMP
- Master's degree
- Project management
Procurement Category Manager - Damage
Avis Budget Group —Bracknell Forest
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Senior Project Manager
Wiley —Oxford
- £53,000 - £75,867 a year
- Full-time
- PMP
- Project management
- AI
Office Manager
Conkers Garden Centre —Basingstoke
- Part-time
- Administrative experience
- Supervising experience
- Human resources
- Free parking
Quick apply
5h
Trial Vendor Senior Manager
ICON Plc —Reading
- Full-time
- Remote
- Bachelor's degree
- Employee assistance programme
12d
Major Account Manager
Basingstoke Company —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Work from home
Quick apply
Project Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
- Work from home
5d
Project Manager
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Project management
- Presentation skills
MSP, Partner Account Manager - Recruitment
Egnyte —Reading
- £54,000 - £60,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Gym membership
5d
Vendor Account Manager 12 month FTC
Unipart —Cowley
- £36,502 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Employee assistance programme
Quick apply
Sales Administrator
Aura Futures —Reading
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Senior Manager Biosamples Operations Lead
IQVIA —Reading
- English
- Bachelor's degree
1d
General Manager
The Calleva Arms —Reading
- Full-time
- Customer service
- Leadership
Quick apply
12d
Environmental Manager
SSE —Reading
- £44,000 - £65,900 a year
- Communication skills
- Employee discount
6d
Snr Mgr Dig Workplace Foundations
Vodafone —Newbury
- Full-time
- Microsoft Access
- IT
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
2d
Senior Project Manager
Interrupt Labs —Basingstoke
- Hybrid work
- Analysis skills
- Project management
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

vendor service manager jobs in reading, eng

Customer Service Manager

Service Resolution Manager

Senior Property Manager

Project Manager, Operational Excellence

Procurement Category Manager - Damage

Senior Project Manager

Office Manager

Trial Vendor Senior Manager

Major Account Manager

Project Manager

Project Manager

MSP, Partner Account Manager - Recruitment

Vendor Account Manager 12 month FTC

Sales Administrator

Senior Manager Biosamples Operations Lead

General Manager

Environmental Manager

Snr Mgr Dig Workplace Foundations

Service Desk Team Leader

Senior Project Manager

I want to receive the latest job alerts for vendor service manager in reading, eng

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