Customer service Work, Jobs in Reading (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Store Assistant
IKEA —Reading
- £14.15 an hour
- Part-time
- Heavy lifting
- Customer service
- Food service
3d
Retail Sales Assistant
Travelex —Lower Earley
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Team Member
Co-op —Shinfield
- £13.04 an hour
- Overtime
- Bakery
- School
- Paid training
- Employee discount
1d
Main - Sales Assistant
WHSmith Travel —Reading
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Main - Sales Assistant
WHSmith Group —Reading
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Service Advisor/Customer Service Representative - Reading
Volvo Group —Reading
- £30,000 a year
- Overtime
- Customer service
- Administrative experience
- IT
- Employee discount
- Gym membership
Quick apply
Sales Advisor Rover
PetsCorner —Reading
- £10.85 - £12.71 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Assistant
Lidl —Reading
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
13h
Customer Service Assistant
First Intuition —Reading
- Full-time
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
4d
Front of House Team Member
Little Apron —Reading
- £8.00 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Reading
- Temporary
- Customer service
Retail Customer Service Assistant - Nights
bp Retail —Reading
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
10d
Sunday Sales Advisor
PetsCorner —Reading
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Service Assistant
Wickes —Winnersh
- £8.82 - £12.71 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
3d
Sales Assistant - 8 Hours
Boux —Reading
- £9.08 - £12.27 an hour
- 8 hour shift
- Sales
- Customer service
9d
Food & Beverage Team Member
NOVOTEL —Reading
- £13.45 an hour
- Hotel
- Employee discount
Quick apply
1d
Customer Service / Sales Support Clerk
Hutchinson Stop-choc —Reading
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
10d
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Test Centre Administrator (Reading, Berkshire UK) (24815)
Pearson —Reading
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d

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customer service jobs near reading

Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

customer service jobs in reading

Customer Services Executive

Store Assistant

Retail Sales Assistant

Customer Team Member

Main - Sales Assistant

Main - Sales Assistant

Service Advisor/Customer Service Representative - Reading

Sales Advisor Rover

Customer Assistant

Customer Service Assistant

Front of House Team Member

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Retail Customer Service Assistant - Nights

Sunday Sales Advisor

Customer Service Assistant

Sales Assistant - 8 Hours

Food & Beverage Team Member

Customer Service / Sales Support Clerk

Sales Assistant - UNIQLO Oxford Westgate

Test Centre Administrator (Reading, Berkshire UK) (24815)

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