Technical support Work, Jobs in Reading (with Salaries)

Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Databases
- Travel
- SharePoint
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
IT Support Technician
4th Dimension Innovation Ltd —Egham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
Technical Business Support Officer
ODS —Oxford
- £40,900 - £41,939 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
14d
Team Lead, Technical Support
Seequent —Reading
- Remote
- Computer literacy
- English
- Continuous improvement
Customer Support Technician
Ricoh —Reading
- Communication skills
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
11d
IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
12d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
Systems Development & IT Support – Graduate Position/Intern
Faith Associates —High Wycombe
- Google Suite
- Social media management
- Microsoft Office
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
IT Support Technician
Techex —Bracknell
- Full-time
- Microsoft Outlook
- Computer networking
- In-person
- Work from home
Quick apply
1d
System Support Analyst
UltraSoft Technologies —Staines-upon-Thames
- £24,000 - £30,000 a year
- Communication skills
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- Continuous improvement
- AI
- Leadership
Quick apply

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Technical Support Engineer (US hours)

proventeq -
Reading

Apply Now

Job details

Qualifications

Technical troubleshooting
BMC Remedy
Ticket management
SQL querying
Databases
Content creation
Zendesk
Ticket management systems
SharePoint
Agile
Cloud computing
Customer support
Customer interaction
Application support
Communication skills

Full job description

DIGITAL WORK

Proventeq is a Microsoft Solutions for Modern Work and a Microsoft Preferred Content AI Partner with a global customer base in over 25 countries. We are a specialist digital transformation solutions provider, focused on Microsoft 365 and other latest technologies such as AI/Machine Learning. Our customers include UK, USA, UAE, and Australian government departments and enterprises in various domains including space, financial services, engineering, research, legal, manufacturing, and more. Proventeq has headquarters in the UK and offices in Dubai, India, and USA. Despite our global footprint, our nimble team retains a close-knit feel.

We are looking for a dynamic and experienced Technical Support Engineer to support our customers and partners in Europe & mostly the USA. This will involve working hours to coincide with the US business; working from 2 pm to 10 pm.

Location

Reading, UK

Department

Cloud Engineering

Experience required

Key Responsibilities

Providing tech support and maintenance on Proventeq products
Providing tech support on SharePoint Online/M365 migration and adoption related issues
Troubleshooting in customer environments focusing on resolving customer issues
Answering customers/partners related product queries through our support portal
Prioritising your workload based on the criticality of issues and SLAs
Updating customers/partners on the status of support tickets in an effective manner
Creating content in the support knowledge base
Contribute to the customer support organization participating in meetings/training sessions

Required Skills

Good experience supporting .Net/SQL Server based products and custom applications
Strong technical diagnostic and problem-solving skills
Solid customer liaison experience
Expertise in Application support and maintenance Tools such as Zendesk, Remedy
Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
Proven technical diagnostic and problem-solving skills

Good To Have Skills

Good knowledge of SharePoint/M365 (Configuration and Administration)
Experience in SharePoint support - an added advantage
Advanced SQL skills such as performance analysis, etc.
Experience of Extract, Transform and Load type solutions

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.

If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.

Apply Now

Refine Your Search

technical support jobs in reading

Technical Support Engineer (US hours)

Junior Support Engineer

IT Support Technician

Technical Business Support Officer

Second Line Support

Team Lead, Technical Support

Customer Support Technician

Technical Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

First Line Technical Support Engineer (Shift Patterns)

IT Analyst Field Support

IT Support Assistant

Application Support Analyst

RMA Coordinator / Technical Support Specialist

Systems Development & IT Support – Graduate Position/Intern

2nd Line Engineer - Yateley

Application Support Analyst

IT Support Technician

System Support Analyst

Head of Service Desks - Reading, UK

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Reading, UK

Department

Cloud Engineering

Experience required

Key Responsibilities

Required Skills

Good To Have Skills

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