Customer experience advisor Work, Jobs in Redbridge, Gtl (with Salaries)

Apprentice Appointments and ERS Administrator
Barking Havering and Redbridge University Hospitals NHS Trust —Ilford
- £28,939 a year
- 12 hour shift
- Communication skills
1d
Customer Services Advisor
Royal Borough of Greenwich —London
- £30,288 - £39,276 a year
- Full-time
- Customer service
- Communication skills
- School
7d
Customer Advisor
Boots —London
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Tesco Travel Money Advisor
Travelex —Beckton
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
3d
Customer Service Advisor
BP CONSULTING GROUP LIMITED —London
- £14 - £17 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
3d
Accommodation Advisor (Applications & Allocations)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Work from home
2d
Customer Success Advisor, Event Solutions
Cvent —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Work from home
2d
Family Support Advisor
Inspired —London
- Full-time
- Remote
- Customer service
- Computer literacy
- Computer skills
3d
Sales Advisor
Hotel Chocolat —Romford
- £14.15 an hour
- Overtime
- Hotel
- Café
- Employee discount
11d
Sales - Sales Advisor - UK
New Look —Romford
- Part-time
- Microsoft Word
1d
Retail Sales Advisor
Nisbets —London
- £13.60 - £14,140.00 a year
- Part-time
- Microsoft Outlook
- IT
- Restaurant
- Annual leave
- Employee discount
13d
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
Relief Guest Services Advisor
Amulet —Bromley
- £13.45 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Flexible schedule
Quick apply
4d
Customer Sales Advisor
Halfords —Catford
- £11.95 - £13.81 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Employment Advisor
Get Set UK 1 —Redbridge
- £28,500 - £31,000 a year
- English
- IT
- Communication skills
Quick apply
11d
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City
Vodafone —London
- £15.10 an hour
- Part-time
- Employee discount
10d

I want to receive the latest job alerts for customer experience advisor in redbridge, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Apprentice Appointments and ERS Administrator

Barking Havering and Redbridge University Hospitals NHS Trust -
Ilford

Apply Now

Job details

Full-time
£28,939 a year
1 day ago

Qualifications

Communication skills

Full job description

A great opportunity has arisen to join our busy Outpatients Appointments Booking Team at our King George Hospital site as an Apprentice Appointments and ERS Administrator.

The Apprentice Appointments and ERS Administrator is the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment.

You should be conscientious, have excellent communication and people skills. You would be expected to deliver a high level of support to patients ensuring a good patient experience.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship . If you already hold a customer service qualification at level 2 or above, then you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship programme

Have been ordinarily resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

The purpose of the Apprentice Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology.

The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate the appointment slot issues (ASI’s) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service ‘My Appointment’ or the Envoy text messaging service.

The Appointments and ERS Administrator should support the services and Team Lead’s with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics.

All new and follow up appointments should be processed according to the Trust policies and department procedures.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Apply Now

Refine Your Search

customer experience advisor jobs in redbridge, gtl

Apprentice Appointments and ERS Administrator

Customer Services Advisor

Customer Advisor

Tesco Travel Money Advisor

GUCCI Client Advisor - Westfield

Customer Service Advisor

Customer Experience Advisor

Customer Experience Associate

Accommodation Advisor (Applications & Allocations)

Customer Success Advisor, Event Solutions

Family Support Advisor

Sales Advisor

Sales - Sales Advisor - UK

Retail Sales Advisor

Contact Center Service Supporter

Relief Guest Services Advisor

Customer Sales Advisor

Employment Advisor

Customer Resolutions Advisor

VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City

I want to receive the latest job alerts for customer experience advisor in redbridge, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected