Retail customer service representative Work, Jobs in Redcar, Nyk (with Salaries)

Customer Service Representative
Baird Group —Hartlepool
- From £25,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
3d
Customer Service Representative
William Hill —Middlesbrough
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Representative
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Annual leave
- Employee discount
Quick apply
Customer Service Representative - FM Team
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Free parking
- Annual leave
Quick apply
10d
Customer Service Advisor
Northgate Vehicle Hire —Darlington
- £24,854 - £26,958 a year
- Monday to Friday
- Hybrid work
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Post Office Clerk & Customer Service Assistant
Newton Hall Post Office, Core Convenience Store —Durham
- From £12.75 an hour
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
Quick apply
2h

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Customer Service Representative

Baird Group -
Hartlepool

Quick apply

Job details

Full-time
From £25,800 a year
3 days ago

Benefits

Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Organisational skills
Communication skills

Full job description

Baird Group are in exciting times! We are opening fantastic new stores across the UK on both the High Street and in Outlet Centres, with iconic brands including Ted Baker, Limehaus and Antique Rogue. We are making waves in the menswear industry and if that interests you then you’ll want to know that we have an exciting opportunity to join our Customer Services team as a Customer Services Representative based at our Distribution Centre on Powlett Road in Hartlepool.

As a Customer Services Rep, you will play a vital role within our CS team providing full customer service support to Baird’s internal and external web-sites ensuring that orders are checked and processed and that that enquiries are dealt with effectively and efficiently providing the highest level of service resulting in maintaining great customer relations.

Role accountabilities:

Processing website sales orders, exchanges and refunds and updating stock availability.

Processing outstanding order queries that have not gone directly to the warehouse to be processed for the following reasons;

1. Delivery Confirmation - Establish from customer correct postal and delivery details

2. Incomplete orders - Check warehouse stocks if not available to transfer from another location, refund the order and contact customer and advise accordingly.

Reviewing and responding to all tickets raised in our customer service portal ZenDesk to ensure customer queries raised in this portal are resolved to the highest customer satisfaction levels.

Responding to out-of-stock items online from the stock reminder system generated e-mail and advise customers of date stock expected.

Being vigilant in the processing of orders for fraud i.e. through same address details but different credit card name, e-mail, telephone numbers and report to Accounts Manager for further investigation. Utilising our Payment provider Gateway Adyen to review and monitor fraudulent orders.

Managing Chargeback disputes in our payment gateway provider Adyen to ensure we challenge any chargebacks which are not valid.

Advising customers of local stockists of product.

Liaising with Evri to report on any outstanding deliveries to customers and in return update customer on the status of their order.

Liaising with Warehouse Returns teams to resolve customer queries around returned items and lost items as well as non-dispatched items.

Knowledge/Skills/Experience:

· 1-2 years previous Customer service experience ideally

· Good Microsoft skills

· Strong communication skills, particularly in writing

· Organised and self-motivated

· Important you will be able to work on your own initiative

What we’ll do for you:

A culture which is inclusive, supportive, and rewarding
We have a fantastic induction process which takes you through every part of our business, we will invest in you every step of the way in your career with us
Excellent Refer a friend scheme
Generous Employee discount scheme
Complimentary membership to the Retail Trust including support helplines and extensive website content

Job Type: Full-time

Pay: From £25,800.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Ability to commute/relocate:

Hartlepool TS24 8LY: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (required)

Work Location: Hybrid remote in Hartlepool TS24 8LY

Quick apply

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retail customer service representative jobs in redcar, nyk

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - FM Team

Customer Service Advisor

Post Office Clerk & Customer Service Assistant

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