Freight operations coordinator Work, Jobs in Redditch, Eng (with Salaries)

Customer Service & Administration Coordinator – International & Offshore Logistics
Sheldon Clayton Logistics —West Bromwich
- From £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
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Customer Service & Administration Coordinator – International & Offshore Logistics
Sheldon Clayton Logistics —West Bromwich
The successful candidate will act as a key point of contact for customers, suppliers, and internal departments, ensuring enquiries and shipments are managed…
From £27,000 a year
Quick apply
1d

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Customer Service & Administration Coordinator – International & Offshore Logistics

Sheldon Clayton Logistics -
West Bromwich

Quick apply

Job details

Full-time
From £27,000 a year
1 day ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
Logistics
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

About the Role

Due to continued growth, we are looking for an enthusiastic and organised Customer Service & Administration Coordinator to join our busy International & Offshore Department. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while delivering exceptional customer service.

The successful candidate will act as a key point of contact for customers, suppliers, and internal departments, ensuring enquiries and shipments are managed efficiently from start to finish.

Key Responsibilities

Customer Service

Handle inbound and outbound customer calls professionally and efficiently.
Respond to customer and supplier enquiries via telephone and email.
Provide updates on shipment status, delivery schedules, and service information.
Build and maintain strong relationships with customers, suppliers, and transport partners.
Resolve customer queries and escalate issues where appropriate.

Administration

Prepare and maintain operational records and documentation.
Manage departmental inboxes and ensure all enquiries are responded to promptly.
Assist with quotation preparation and pricing requests.
Update internal systems with shipment and customer information.
File and maintain transport and customs documentation where required.

General Duties

Support the International & Offshore team with day-to-day operational requirements.
Liaise with suppliers, carriers, and partner networks to ensure smooth service delivery.
Monitor service levels and assist in resolving delivery exceptions.
Contribute to continuous improvement initiatives within the department.

Skills & Experience Required

Previous experience in a customer service or administrative role.
Excellent telephone manner and communication skills.
Strong organisational skills with the ability to prioritise workload.
Good attention to detail and accuracy.
Proficient in Microsoft Office applications.
Ability to work effectively both independently and as part of a team.
Experience within transport, logistics, freight forwarding, or supply chain operations would be advantageous but is not essential.

Personal Attributes

Positive and proactive attitude.
Professional and customer-focused approach.
Ability to remain calm under pressure in a busy environment.
Strong problem-solving skills.
Reliable, flexible, and willing to learn.

What We Offer

Competitive salary.
Full training and development opportunities.
Supportive and friendly working environment.
Career progression opportunities within a growing logistics business.
Company pension scheme.
Holiday entitlement in line with company policy.

If you are a motivated individual who enjoys delivering excellent customer service and thrives in a busy logistics environment, we would love to hear from you.

Pay: From £27,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

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Customer Service & Administration Coordinator – International & Offshore Logistics

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