GENERAL MANAGER
Spinners Solihull
Salary: Up to £54,000 OTE (£42,000 base + performance bonus of up to £12,000 per annum)
Location: Touchwood, Solihull
Reports to: Operations Director
ABOUT SPINNERS
Spinners is one of the UK's fastest-growing competitive socialising brands — where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.
Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, mini golf and Clayshot® — our own proprietary clay shooting simulator you won't find anywhere else — alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.
Spinners Solihull sits in the heart of Touchwood, one of the region's premier leisure and retail destinations, and has established itself as one of our strongest-performing venues. We're not running a games hall — we're running a destination: elevated social gaming, high-energy atmosphere, and a warm, welcoming vibe that keeps guests coming back.
THE ROLE
We're looking for a passionate, people-first General Manager to lead Spinners Solihull. You'll own the venue end to end — the team, the culture, the guest experience, and the P&L — and set the standard for what a flagship Spinners venue looks like.
This is a hands-on leadership role for someone who can balance operational excellence with energy, personality and fun. If you thrive in high-volume, wet-led venues, love entertainment-driven hospitality, and want to grow with a genuinely ambitious brand, this role has your name on it.
And because we're scaling nationally, this isn't a ceiling — our best General Managers will shape the future of Spinners as the group grows.
RESPONSIBILITIES
Guest Experience & Service Excellence
- Deliver standout guest experiences from pre-booking through to the last round.
- Set the tone for service, atmosphere and energy on every shift.
- Actively manage guest feedback, turning challenges into memorable moments.
Team Leadership & Culture
- Recruit, train and develop a high-performing team across games, bar and kitchen.
- Lead with a visible, hands-on presence on the floor.
- Build a positive, inclusive, high-energy culture where people love to work.
Operational Management
- Oversee day-to-day operations across all gaming zones, bar and kitchen.
- Ensure all activities — darts, bowling, mini golf, shuffleboard and Clayshot® — are safe, operational and guest-ready at all times.
- Maintain exceptional venue standards, cleanliness and presentation.
Financial & Commercial Performance
- Own the venue P&L, budgets and cost controls.
- Drive revenue through events, corporate and group bookings, promotions and upselling.
- Monitor KPIs and continuously feed back on how to refine operations and maximise performance.
Health, Safety & Compliance
- Uphold the highest standards of health & safety, licensing and food hygiene.
- Carry out risk assessments and ensure all team members are fully trained and compliant.
ABOUT YOU
- Proven experience as a General Manager in a high-volume hospitality or entertainment-led venue.
- A natural leader who genuinely cares about guests and team development.
- Passionate about delivering outstanding service and slick operations.
- Commercially minded, with a strong track record of driving sales and profitability.
- A confident, hands-on manager who thrives on the floor, not behind a desk.
- Comfortable in a late-night, high-energy food, drink and entertainment environment.
- Detail-driven — nothing gets past you.
WHY JOIN SPINNERS?
- Competitive package of up to £54,000 OTE (£42,000 base salary + performance-related bonus of up to £12,000 per annum).
- Real career growth — we're a four-venue group backed by £4m of institutional investment and rolling out nationally. Today's great GMs are tomorrow's multi-site leaders.
- A proprietary product — Clayshot® is ours alone, and you'll be running one of the only venues in the country where guests can play it.
- Generous team discounts on food, drinks and games.
- Employee Assistance Programme for wellbeing support.
- A truly unique venue that's just as fun to run as it is to visit.
Pay: Up to £42,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Solihull B91 3QW: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality management: 3 years (required)
- Customer service: 3 years (preferred)
Licence/Certification:
- Personal Licence (required)
- First Aid Certification (preferred)
- Level 3 Food Hygiene Certificate (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Solihull B91 3QW (required)
Work Location: In person
