About Rapid Energy
In 2024, Rapid Energy was ranked the 6th fastest-growing privately owned company in the UK. We are a multi-depot organisation providing temporary HVAC solutions to the commercial and industrial sectors, supporting businesses across the UK with high-quality equipment and exceptional service.
At Rapid Energy, our core values — Leadership, Customer Centricity, Kaizen (continuous improvement), Integrity, and Teamwork — are at the heart of everything we do.
Why Our Customers Choose Rapid Energy
Our customers rely on us to solve critical building problems — issues that, if left unresolved, could significantly disrupt operations and damage reputations. While the premium equipment in our fleet is essential, it’s our technical expertise and problem-solving approach that truly sets us apart.
We act as an extension of our customers’ teams, guiding them through the complexities of deploying temporary HVAC solutions in high-stakes environments. Whether it’s a hospital, care home, hotel, data centre, or energy centre, our products and services can mean the difference between a building having to close or remaining operational.
As a critical asset hire partner, we don’t just supply equipment — we provide peace of mind and ensure our customers receive the right solution, exactly when they need it.
The Opportunity
As part of our continued growth, we are looking for a highly organised and proactive Service Coordinator to join our operations team. This role is central to the day-to-day coordination of engineering services, fleet compliance, and operational administration across the business.
The successful candidate will work closely with engineers, logistics providers, suppliers, and internal departments to ensure the efficient delivery of installations, breakdown support, planned maintenance, and off-hire processes. This is a fast-paced role requiring excellent organisation, communication, and problem-solving skills.
This position offers an excellent opportunity for someone looking to grow within a rapidly expanding business that is investing heavily in technology, operational excellence, and continuous improvement.
Key Responsibilities
Service & Operations Coordination
● Coordinate and manage engineer scheduling and resourcing across installations, call-outs, maintenance visits, and off-hires during operational hours (08:30–17:00)
● Manage new orders, reactive breakdown support, and off-hire activity to ensure excellent customer service
● Liaise effectively with internal teams, customers, subcontractors, and logistics providers to ensure smooth operational delivery
● Support operational planning to maximise engineer utilisation and fleet availability
Fleet & Compliance Management
● Support fleet management administration, including vehicle compliance and documentation
● Manage road charge registrations and compliance requirements, including Dart Charge and other toll/clean air zone schemes
● Own and maintain the engineer training matrix and accreditation records
● Ensure engineer certifications, qualifications, and compliance documentation remain up to date
● Drive compliance standards across operational processes, supporting ISO 9001 and wider business compliance initiatives
Administration & Process Management
● Maintain accurate service records, installation reports, returns checklists, and operational documentation
● Support onboarding and administration of suppliers and subcontractors
● Assist with process improvements and operational efficiencies across the service department
● Support the continued rollout and optimisation of business systems and ERP platforms
● Ensure all customer and operational documentation is completed accurately and within required timescales
Customer Service & Continuous Improvement
● Deliver excellent customer communication throughout the service lifecycle
● Resolve operational issues proactively and escalate where necessary
● Identify opportunities to improve customer experience and internal efficiency
● Contribute to a culture of continuous improvement and teamwork across the business
Skills & Experience
Essential
● Excellent organisational and administrative skills
● Strong communication and customer service abilities
● Ability to prioritise workload and manage multiple tasks in a fast-paced environment
● Strong attention to detail and problem-solving skills
● Proactive and highly organised approach
● Ability to work collaboratively across departments
● Good IT and systems skills
● High energy, resilience, and a results-focused mindset
Desirable
● Previous experience in a service coordination, hire control, logistics, or operations role
● Experience within HVAC, plant hire, engineering services, construction, or related industries
● Understanding of compliance processes and Health & Safety requirements
● Experience managing engineer scheduling and fleet administration
● Familiarity with ISO 9001 processes and documentation
● Experience using BigChange and/or Quickbase
● Experience with ERP or operational management systems
Why Join Rapid Energy?
This is an exciting time to join Rapid Energy as we continue to invest heavily in cutting-edge technology, operational excellence, and business process improvements.
The visibility and importance of this role within our customer journey provide excellent opportunities for career progression and future development within the company. You’ll be joining a growing, ambitious business where your contribution will have a direct impact on operational success and customer satisfaction.
Pay: £27,000.00-£32,000.00 per year
Work Location: In person
