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New business Care Coordinator

Helping Hands -
Alcester

Quick apply

Job details

11 hours ago

Qualifications

CRM software
Organisational skills
IT
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home. If you're passionate about making a difference and want a role where your work genuinely helps families through some of life's most important decisions, there's a place for you here.

To support our continued growth, we're looking for a New Business Care Coordinator to join our team.

This is a pivotal role at the start of our customers' journey with Helping Hands. You'll work closely with the New Business Team, Live-in Care Managers, Care Coordinators and families to ensure every new care package is set up smoothly and efficiently. Acting as a key point of contact, you'll guide customers through the transition from initial enquiry to the commencement of care, providing reassurance, organisation and exceptional service every step of the way.

For many families, arranging care can be an emotional and challenging time. Your role will help make that process as seamless and supportive as possible.

What You'll Be Doing

Monitoring our CRM system to maintain visibility of all new business meetings and opportunities across the region
Keeping customer records, care information and progress updates accurate and up to date
Building strong relationships with customers, families and key stakeholders throughout the onboarding process
Taking ownership of the customer journey from initial engagement through to the commencement of care
Working closely with Live-in Care Managers and Care Coordinators to ensure a smooth handover once care begins
Coordinating travel arrangements and arrival plans for carers, ensuring customers and families are fully informed
Liaising with internal teams, including Finance, to ensure contracts are accurately set up and all required payments are received
Ensuring new care packages are launched successfully, with customer needs and expectations met at every stage
Providing a responsive, professional and compassionate service that reflects the values of Helping Hands

What We're Looking For

We're looking for a highly organised and customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional care experiences.

You'll bring:

Previous experience working within the care sector, ideally in a Care Coordinator or similar role
Excellent organisational and planning skills with the ability to manage multiple priorities
Strong communication skills, with confidence engaging with customers, families and colleagues at all levels
The ability to build positive and effective relationships both internally and externally
A compassionate and person-centred approach to customer care
Strong attention to detail and the ability to maintain accurate records and information
A proactive mindset with the ability to take ownership and see tasks through to completion
Good IT skills and experience using customer relationship management systems

Why Helping Hands

We're a purpose-led organisation, but we also operate at scale, supporting thousands of customers and families across the UK every day.

This is your chance to:

Make a meaningful difference to customers and families during a significant life transition
Join a supportive and collaborative team environment
Develop your career within one of the UK's leading home care providers
Be part of an organisation where kindness, quality and people are at the heart of everything we do

Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities and are committed to creating an environment where everyone feels valued, respected and supported.

Quick apply

Refine Your Search

care coordinator jobs in redditch, wor

New business Care Coordinator

Care Co-ordinator

Lifestyle and Wellbeing Coordinator

Activities Coordinator

Care Coordinator

Care Coordinator

Care Audit Data Co-Ordinator

Customer Care Coordinator

Activities Coordinator (Care Home in Leamington Spa)

Care Coordinator

Care Navigator (Care Coordinator - ARRS) - Fixed Term Maternity Cover

Senior Lifestyle & Wellness Coordinator

Care Co-ordinator

Lifestyle and Wellbeing Coordinator - Bank

Activities Co-ordinator

Activity Coordinator

Activites co-ordinator

Activity Coordinator

Activities Coordinator

Wellbeing Coordinator (part time)

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