center manager Work, Jobs in redditch, wor (with Salaries)

Contact Center Analyst
Cummins Inc. —Redditch
- Microsoft Excel
- Sales
- Relocation assistance
Barista
Starbucks —Redditch
- Weekend availability
- Store discount
- Employee assistance programme
Assistant Manager
Starbucks —Birmingham
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Zone Channel Manager
Eaton —Redditch
- Microsoft Powerpoint
- Sales
- Engineering
Aerospace - Program Manager
Parker Hannifin Corporation —Coventry
- PMP
- Engineering
- Project management
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Lettings Manager - Birmingham
Dexters —Birmingham
- £55,000 - £65,000 a year
Quick apply
7d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
BMS Account Manager
Johnson Controls —Birmingham
- Full-time
- Sales
- Travel
- Communication skills
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Learning & Development Lead
Mondelēz International —Birmingham
- Full-time
- English
- Analysis skills
- Leadership
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Operations Manager
AT-PAC —Birmingham
- Full-time
- Microsoft Outlook
- English
Quick apply
14d
Restaurant Manager
Mallory Court Hotel & Spa, Leamington Spa —Bishop's Tachbrook
- £37,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
13d
Marcus by Goldman Sachs, Fraud Investigations and Operations Manager, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Store Manager
Starbucks —Stoneleigh
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Marcus by Goldman Sachs, Delivery Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme

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Contact Center Analyst

Cummins Inc. -
Redditch

Apply Now

Job details

Benefits

Relocation assistance

Qualifications

Power BI
Microsoft Excel
Sales
Pivot tables
Root cause analysis

Full job description

We are looking for a talented Contact Center Analyst to join our team specializing in Customer Service for our EU Aftermarket Meritor Customer Department in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

Performance visibility: Turn complex end to end order management and contact center data into clear insights that improve daily Customer Service and warehouse shipment performance
Operational decision support: Provide timely and accurate performance analysis to Supervisors and Managers, enabling faster issue resolution and better day to day decision making
Trend and risk identification: Proactively identify performance trends, risks and root causes across Customer Support and order management processes, and recommend practical solutions
Reporting excellence: Define, build and roll out a robust reporting suite that standardizes department performance metrics and supports data driven accountability
Customer experience improvement: Analyse customer satisfaction and contact center metrics to support continuous improvements aligned to evolving customer expectations
Contact Center optimization: Monitor ACD performance and develop actionable reports that support workforce management, call volume forecasting and staffing level optimization
Continuous improvement leadership: Actively contribute data and analysis to continuous improvement initiatives, supporting process changes and organizational goals
Cross team collaboration: Support the global analyst team and act as project coordinator or workstream owner, ensuring analytical consistency and successful project delivery across regions

To be successful in this role you will need the following:

Required knowledge & experience
Advanced Excel skills (pivot tables, Power Query, complex formulas, data validation)
Experience with Power BI (or similar BI tools) – data modelling, dashboard creation visual storytelling for leadership audience
Ability to manipulate and cleanse large datasets from multiple sources
Ability to translate raw data into clear, decision driving insight
Trend analysis, root cause analysis, and performance insight generation
Strong knowledge of Sales Force/Service Cloud (CRM)
Power BI Reporting
Ability to map and analyse end to end processes, identify bottlenecks, inefficiencies
Experience reducing manual effort through automated reports, self-service dashboards
Creation of clear standard reports and definitions
Ability to tailor data outputs for senior leadership, operational leaders & front-line teams
Turning analysis into practical actions and recommendations Outputs This Role Owns
Daily/Weekly / monthly performance dashboards
Team quality audits
Executive summaries for leadership reviews
Capacity, workload, and trend analysis
Data support for structural or process change initiatives

Education/ Experience:

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required
This position may require licensing for compliance with export controls or sanctions regulations.
Strong prior experience in comparable roles is essential.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427831

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

center manager jobs in redditch, wor

Contact Center Analyst

Barista

Assistant Manager

Shift Operations Manager

Zone Channel Manager

Aerospace - Program Manager

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Lettings Manager - Birmingham

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

BMS Account Manager

Service Director

Learning & Development Lead

Area Manager

Operations Manager

Restaurant Manager

Marcus by Goldman Sachs, Fraud Investigations and Operations Manager, Analyst, Birmingham

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Store Manager

Marcus by Goldman Sachs, Delivery Team Leader, Analyst, Birmingham

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