We are actively building diverse teams and welcome applications from everyone.
Role: Contract and Project Operations Administrator
Location: Birmingham
Contract Type: Permanent
Salary Package: £28,840 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The overall purpose of the Contract and Project Operations Administrator role is to provide administrative support for financial and contract related functions within our services environment. The role will include all aspects of contract and project administration, purchasing, and billing activities. With a focus on accuracy, compliance and efficiency in our financial and commercial processes.
Key responsibilities:
Contract and Project Administration
- AIS/AIP processes – completing contract and project setup, ensuring accuracy with data en-try, including customers, business units, frameworks and financial data.
- Contract changes - ensure all service changes are reflected accurately, and system data is updated and correct.
- Subcontracting – issue purchase orders for supplier engagement for 3rd party service sup-port and subcontracting.
- Resources - create and maintain resources for scheduling purposes.
- Scheduling – schedule resources and make amendments when requested.
- Time entries and bookings – managing time entries and bookings.
- Purchase Orders – receipt purchase orders on time, following the correct processes to en-sure accurate cost allocation.
- Vendor matching - complete the vendor matching process in D365.
- Contract closure – update systems to remove service contracts that have ceased or expired, checking any early termination charges have been raised, or raising if needed.
- Project and Contract Closure – carry out project audits to ensure all financial elements have been calculated correctly and fully completed.
- Invoicing – prepare and issue client invoices, following billing schedules, including recurring services, adhoc work, project milestones and T&M billing.
- Working the WIP and deferred revenue reports – validating data and clearing via invoicing or correcting/claiming via journal corrections.
- Credits – validating requests and seeking approvals where necessary and raising credits when required.
- Managing data – complete matrix checks within SLA’s to help maintain and ensure accuracy of the data you have created within the system.
- Reporting – support Management with any reporting requirements, taking ownership if required.
- Task Manager – completing tasks within SLA’s.
- Inventory Management – manage customer inventory in systems.
- Portals – engage with manufacturer, supplier or customer portals for accurate recording of inventory and invoicing.
- Tools – support SCC in making sure all data in the tools is accurate and maintained in ac-cordance with processes and policies.
- Data - Identify any gaps associated with contract or project configuration and any potential revenue leakage
Process Improvement & Governance
- Follow standard operating procedures across billing, purchasing, scheduling and contract workflows.
- Support Management in continuous improvements, reviewing and updating processes.
- Ensure documentation and data entry meet audit and compliance standards.
- Support the business in making sure correct frameworks are being used.
- Complete work inline with KPI’s.
- Ensure that all matrix checks and amendments are completed within the required SLA’s.
Stakeholder Support
- Liaise with internal stakeholders to validate billing data and ensure correct coding for all projects and contract billing.
- Take ownership of invoicing or administration issues and queries, following up to ensure sat-isfactory completion within SLA’s.
- Support internal audits and external compliance reviews.
- Act as a point of contact for queries from internal teams and external partners.
- Escalate effectively to management any queries, discrepancies or variances identified.
Skills and experience:
- Administrative and Service Delivery: Experience working in administrative, service desk, or 1st line technical roles, ideally within a financial, commercial or IT environment.
- Communication: Strong verbal and written communication skills, with the ability to engage effectively with a range of internal and external stakeholders.
- Numerical and Financial Acumen: Proven ability to work with financial data, demonstrating accuracy and attention to detail in numerical tasks.
- Organisation and Time Management: Excellent organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines independently.
- Resilience and Performance: Ability to work under pressure during peak periods, consistently meet and exceed performance targets, and maintain high standards of delivery.
- Professional Development: A proactive approach to personal and professional growth, with a desire to learn and progress within the role.
- Digital Competence: Proficient in Microsoft Excel and Office tools; experience with D365 is desirable.
- Qualifications: GCSEs in Maths and English or equivalent.
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
