Director of customer service Work, Jobs in Redditch, Wor (with Salaries)

Director of Customer Success EMEA
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- Continuous improvement
6h
Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
7h
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Director Business Development
Nationwide Building Society —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Travel
- Financial services
- Business
4d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
7d
Parts, Accessories and Services Growth Director
Jaguar Land Rover —Gaydon
- Leadership
- Communication skills
7d
Account Director
Auto Union Finance Ltd —Birmingham
- From £70,000 a year
- Full-time
- Sales
- Financial services
- Negotiation
- Work from home
- Sick pay
Quick apply
1d
Account Director
OneAdvanced —Birmingham
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Bereavement leave
Head of SME Lending, Centre of Excellence
HSBC Global Services Limited —Birmingham
- Full-time
- Continuous improvement
- AI
- Communication skills
3d
Commercial Director
Orbit Group —Coventry
- Travel
- Leadership
1d
Head of Operations - Passive Fire
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Bryland Fire: Head of Projects
Obsequio Group —Dudley
- Full-time
- Contracts
- Leadership
- Communication skills
Quick apply
15h

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director of customer service jobs near redditch, wor

Director of Customer Success EMEA

Johnson Controls -
Solihull

Apply Now

Job details

Full-time
6 hours ago

Benefits

Company pension

Qualifications

CRM software
Bachelor's degree
Continuous improvement
Team management
Leadership
Communication skills

Full job description

Director of Customer Success EMEA

What You Will Do
As Director of Customer Success for EMEA, you will lead and shape the region’s customer-focused strategy, ensuring a consistent, high-quality experience across all touchpoints. You will work cross-functionally with operations, plants, and sales teams to align service delivery with business objectives and customer expectations. This role is critical in driving customer satisfaction, retention, and long-term value, while proactively identifying opportunities to improve service processes and resolve customer concerns efficiently. You will also provide strategic input into forecasting, service mix, and pricing support, ensuring commercial decisions are aligned with customer needs and organisational goals.

What We Offer

Competitive salary and performance-based bonus scheme
Comprehensive benefits package including pension and healthcare
Career development and progression opportunities within a global organisation
Collaborative and inclusive working environment
Opportunity to influence and shape customer success strategy across EMEA

How You Will Do It

Lead and develop the EMEA Customer Success function, ensuring alignment with global strategies
Build strong relationships with key customers to understand needs and enhance satisfaction
Collaborate with sales, operations, and manufacturing teams to deliver seamless customer solutions
Monitor customer performance metrics and implement continuous improvement initiatives
Drive prompt and effective resolution of customer issues across the region
Provide direction on forecasting, service mix, and customer-related planning activities
Support commercial teams with pricing strategies, special concessions, and customer proposals
Establish and maintain best practices in customer success and service delivery
Develop and mentor a high-performing customer success team
Report on customer trends, risks, and opportunities to senior leadership

What We Are Looking For

Required:

Proven experience in customer success, service leadership, or a related function
Minimum of 8 years’ professional experience in a customer-focused environment
Strong leadership and team management capabilities across multiple markets
Ability to collaborate effectively with cross-functional teams
Excellent problem-solving and decision-making skills
Commercial awareness and experience supporting pricing or forecasting activities
Strong communication and stakeholder management skills
University degree or equivalent combination of education and experience

Preferred:

Experience working across the EMEA region
Background in industrial, manufacturing, or service-based environments
Familiarity with CRM systems and customer performance analytics
Experience leading transformation or continuous improvement initiatives

About Us
At Johnson Controls, we transform the environments where people live, work, learn and play. As a global leader in smart, healthy and sustainable buildings, we deliver innovative solutions that integrate building systems, technology, and services. Our teams are committed to making a positive impact on people, places, and the planet. Joining Johnson Controls means becoming part of a collaborative, forward-thinking organisation where your contributions help shape the future of customer experience and operational excellence.

#LI-SB
#LI-Hybrid

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Refine Your Search

director of customer service jobs in redditch, wor

Director of Customer Success EMEA

Head of customer management

Head of Customer Activation

Area Customer Service & Logistics Director UK&I

Head of eCommerce

Head of Customer Retention

Director Business Development

Service Director

Head of Field Sales (UK & Ireland)

Parts, Accessories and Services Growth Director

Account Director

Account Director

Head of SME Lending, Centre of Excellence

Commercial Director

Head of Operations - Passive Fire

Bryland Fire: Head of Projects

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