Head of customer service Work, Jobs in Redditch, Wor (with Salaries)

Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
8d
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
7d
Location Manager
Anchor —Redditch
- Up to £29,000 a year
- Communication skills
- Employee discount
Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
10h
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Head of Live Well Commissioning
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Branch Performance
Coventry Building Society —Coventry
- £126,000 a year
- Full-time
- Management
- Sales
- Leadership
5d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
5h
Head of Community Services (12-month FTC)
Bournville Village Trust —Birmingham
- £59,797.17 - £64,745.38 a year
- Weekend availability
- Hybrid work
- School
12d
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Head of Planning
Wychavon and Malvern Hills District Council —Malvern
- £70,696 - £78,532 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Annual leave
- Employee discount
13h
Customer & Clientelling support Manager
Selfridges —Birmingham
- Leadership
Quick apply
6d
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
- Full-time
- Hybrid work
- Product management
- Agile
Quick apply
Head of Corporate Risk
National Highways —Birmingham
- £68,930 - £82,380 a year
- Full-time
- Analysis skills
- Communication skills
13d

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Head of Business Systems

Helping Hands -
Alcester

Quick apply

Job details

£70,000 - £75,000 a year
8 days ago

Qualifications

Cloud architecture
System architecture

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

With over 7,000 colleagues across the UK, we’re evolving how we use technology to support our people — improving the systems, platforms, and digital capabilities that underpin high-quality care in a complex, people-led organisation.

To support this, we’re hiring a Head of Business Systems — a senior leadership role with broad impact across the organisation.

This is about defining strategy, creating accountability, and ensuring our technology landscape enables consistent, high-quality delivery at scale.

As Head of Business Systems, you will take ownership of the organisation’s application landscape — shaping strategy, overseeing delivery, and ensuring systems remain secure, reliable, and aligned to operational needs. You’ll sit at the heart of technology and the wider business, ensuring clarity over system ownership, driving performance, and embedding continuous improvement across all platforms.

Working closely with senior stakeholders, you’ll translate business priorities into effective technology solutions, ensuring systems not only function well but actively enhance the way our teams deliver care.

Salary: £70,000 - £75,000 per year

What You’ll Be Doing

Defining and driving the strategy for enterprise applications in line with business goals
Leading the evolution of systems towards modern, integrated, and cloud-based solutions
Taking end-to-end ownership of application lifecycles, from implementation through to optimisation
Delivering system improvements, integrations, and transformation initiatives across the organisation
Establishing clear ownership models between technology teams and business stakeholders
Leading and developing teams across support, development, and systems management
Ensuring system stability, performance, and resilience across critical platforms
Managing key supplier relationships, ensuring performance, value, and accountability

What We’re Looking For

We’re looking for a confident and commercially aware leader who can operate at pace while maintaining strong governance and control.

You’ll bring:

Significant experience leading business systems or enterprise applications in a complex environment
A proven ability to deliver large-scale system or digital transformation programmes
Strong stakeholder engagement skills, with the ability to influence at senior levels
Solid understanding of application ecosystems, integration, and architecture principles
Experience managing suppliers and driving value from third-party partnerships
The ability to create clarity, structure, and accountability across multiple stakeholders
A delivery-focused mindset, with resilience and a continuous improvement approach

This role will suit someone who has led technology in environments where service quality, compliance, and user experience are critical — not purely back-office or transactional systems.

Desirable

Experience within healthcare, care, or other regulated industries
Knowledge of healthcare systems and interoperability standards
Familiarity with cloud technologies and modern system architecture
Exposure to recognised frameworks such as ITIL, PRINCE2, or TOGAF

Why Helping Hands

We’re a purpose-led organisation, but we also operate at scale — and that brings complexity, pace, and opportunity.

This is your chance to:

Shape the future of business systems across a national organisation
Deliver technology that directly supports colleagues and improves customer outcomes
Play a key role in a significant period of digital and operational transformation
Join a business where people, purpose, and progress go hand in hand

Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities.

Quick apply

Refine Your Search

head of customer service jobs in redditch, wor

Head of Business Systems

Head of Operations

Managing Director

Location Manager

Head of customer management

Head of Customer Retention

Head of Customer Activation

Head of CSU

Senior Manager, Supply Chain Operations - South

Head of Live Well Commissioning

Manager of Dedicated Implementations - EMEA

Head of Branch Performance

Head of Security Operations

Head of Community Services (12-month FTC)

Services Manager

Customer Service Manager - Pensions

Head of Planning

Customer & Clientelling support Manager

Head of Product - Secure Mobility

Head of Corporate Risk

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