Helpdesk engineer Work, Jobs in Redditch, Wor (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Customer service
7d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
12d
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
13d
Site Technician
BAM Construction —Redditch
- £13.05 - £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
12d
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
1d
Entry Level Service desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
7d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Logistics Administrator
Walsall Healthcare NHS Trust —Walsall
- £25,760 - £27,476 a year
- Full-time
1d
Site Technician
BAM UK & Ireland —Solihull
- £13.50 an hour
- Maintenance
- Driving
- IT
1d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Mobile Engineer
Wates —Birmingham
- Maintenance
- Communication skills
- Time management
- Health & wellbeing programme
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
7d
Electrical Engineer
Emcor —Evesham
- £45,000 a year
- Overtime
- IT
- Employee assistance programme
- Referral programme
Quick apply
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Advisor Nights
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Multi-Skilled Electrical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills
Asset Alliance Group - Business Systems Engineer
Arbuthnot Latham —Wolverhampton
- Azure
- Computer Science
- Salesforce

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£32,269 a year
7 days ago

Qualifications

Customer service
IT support
Help desk

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£32,269 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

17 June 2026

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.
You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.
You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.
Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.
Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.
Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.
The customer service and technical skills you'd bring to the role.
Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

helpdesk engineer jobs in redditch, wor

1st Line Service Desk Engineer

Helpdesk Engineer

Planner

Site Technician

Maintenance Helpdesk Executive

Helpdesk Administrator

Entry Level Service desk Engineer

Automotive Helpdesk Agent

Logistics Administrator

Site Technician

Service Desk Manager

L4 Network Engineer Apprentice

Senior IT Support Technician / Team Lead

Mobile Engineer

Technical Support Team Leader

Electrical Engineer

Mechanical Engineer

Customer Service Advisor Nights

Multi-Skilled Electrical Engineer

Asset Alliance Group - Business Systems Engineer

I want to receive the latest job alerts for helpdesk engineer in redditch, wor

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