Residence manager Work, Jobs in Redditch, Wor (with Salaries)

Residence Co-ordinator
Now Student Living —Birmingham
- £26,364 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Customer Service Advisor
Student Castle Property Management Services Ltd —Birmingham
- £26,436.80 a year
- Full-time
- CRM software
- Social media management
- Writing skills
Quick apply
Senior Programme Manager
Capgemini —Birmingham
- Hybrid work
- AI
- Leadership
- Analytics
Hospitality and Restaurant manager
Audley Villages —Malvern
- £35,353 a year
- Full-time
- Team management
- Recruiting
- In-person
- Employee discount
- Referral programme
Quick apply
12d
Consulting Manager
Capgemini —Birmingham
- Hybrid work
- Business development
- Mentoring
- Communication skills
SIAM Manager
Capgemini —Birmingham
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
HR Advisor (12 Month FTC)
Capgemini —Birmingham
- Hybrid work
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9d
Managing Project Manager
Capgemini —Birmingham
- Hybrid work
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Senior Business Analyst
Capgemini —Birmingham
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- Bachelor's degree
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KPMG —Birmingham
- Full-time
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Capgemini —Birmingham
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residence manager jobs near redditch, wor

Residence Co-ordinator

Now Student Living
Birmingham

Quick apply

Job details

Permanent | Full-time
£26,364 a year
3 days ago

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Life insurance
Sick pay

Qualifications

Customer communication
Customer service call handling
Inbound customer enquiry call handling
Heavy lifting
Sales
Customer service
Computer literacy
GCSE
Filing
English
Microsoft Office Suite
Complaint handling
Microsoft Office
Client services
Front desk
Customer interaction
Communication skills

Full job description

Residence Co-ordinator

We are seeking a Residence Co-ordinator to support the Operations Manager and the wider team at our student residence Jennens Court, Birmingham.

Our Residence Co-ordinators are responsible for ensuring that a high standard of customer service and administrative support is provided to our residents. You will be the first point of contact on the main reception desk, dealing with all front-line queries both face-to-face and over the telephone, providing high quality customer service.

Main Responsibilities:

Be the first point of contact for students, visitors and guests, providing front desk and telephone support
Deal with resident and customer queries as and when and in accordance with company policy.
Manage the post/parcels, receiving in and handing out parcels
Assist in arranging and conducting sales viewings for prospective residents in order to assist student renewal and sales.
Provide general administrative support to the management team including filing, photocopying, monitoring posters/notices, receiving and distributing post to residents.
Maintain records of students and occupancy lists.
Engaging with residents to help provide a ‘home-from-home’ experience.
Assisting Student Experience events and administration.
Assisting residents who have lost keys/entry fobs.
Respond to complaints in accordance with site guidelines, providing support where necessary.
Ensuring a high standard of customer service at all times.
Ensuring customer expectations and satisfaction is achieved in line with the National Code of Standards

Role Specific Skills and Abilities:

Fluent English required.
Ability to work without supervision maintaining a high level of accuracy and attention to detail.
Good time management
Proactive and strong ability to problem solve, multi-task, plan and organise.
Excellent oral and written communication and customer-facing skills and ability to deal with difficult situations. Proven ability to engage with customers, colleagues and third-party suppliers.
Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A calm and professional manner, able to work without constant supervision.
Ability to undertake repetitive heavy lifting with appropriate equipment if necessary.
A good understanding of business coupled with a professional attitude.
IT literate, competent user of Microsoft Office and StuRents
Experience in a customer facing role in PBSA would be an advantage.

About us:

Being a member of the Now Student Living team requires an appreciation for the dedication our core vison to be the best choice for our students and our clients, as an innovative industry leader, to inspire them and grow together. Our Vision and Values are fundamental to Now Student Living’s ultimate mission to provide a safe and welcoming environment for our residents, colleagues and visitors.

Vision and Values

At Now Student Living, we stand for core brand values of Community, Accessibility and Sustainability. Three pillars that inspire our brand name through everything we do.

Our Residence Teams help shape and contribute to our community, giving back in the most environmentally friendly way, whilst being on hand with 1-2-1 support with your studies, accommodation maintenance or something more personal.

Job Types: Full-time, Permanent

Pay: £26,364.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (required)
Sales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

residence manager jobs in redditch, wor

Residence Co-ordinator

Customer Service Advisor

Senior Programme Manager

Hospitality and Restaurant manager

Consulting Manager

SIAM Manager

HR Advisor (12 Month FTC)

Managing Project Manager

Senior Business Analyst

Business Analyst

Tax Compliance Manager - Family Office & Private Client

AWS Data Solution Architect

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