Care navigator Work, Jobs in Redruth, Con (with Salaries)

Care Navigator
Harris Memorial Surgery —Redruth
- £12.71 - £15.00 an hour
- Part-time
- Customer service
- Front desk
- IT
Quick apply
22h
Patient Care Navigator
Godolphin Health, Praze Surgery —Praze an Beeble
- £12.80 an hour
- Part-time
- Customer service
- GP surgery experience
- English
- Employee discount
Quick apply
1d

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Care Navigator
Harris Memorial Surgery —Redruth
Answer incoming phone calls, transferring or resolving queries as appropriate. Manage all outgoing patient communications via calls and texts.
£12.71 - £15.00 an hour
Quick apply
22h
Patient Care Navigator
Godolphin Health, Praze Surgery —Praze an Beeble
GP surgery reception: 1 year (required). The post holder will be responsible for undertaking a range of tasks all related to patient information.
£12.80 an hour
Quick apply
1d

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Care Navigator

Harris Memorial Surgery -
Redruth

Quick apply

Job details

Permanent | Part-time | Full-time
£12.71 - £15.00 an hour
22 hours ago

Qualifications

Customer service
Primary care
Front desk
IT
Communication skills

Full job description

Job Description:

We would like a friendly, helpful, compassionate, and enthusiastic Care Navigator to join our Harris Memorial Surgery Team. Harris Memorial Surgery is a small, close-knit practice located in the village of Illogan near Redruth, Cornwall, with a branch surgery in Lanner. We serve approximately 6,500 patients across a broad catchment area. As a dispensing practice, we provide medications from both locations to patients who live more than a mile from a pharmacy. We are committed to delivering prompt, courteous, and confidential care, continually striving to provide the best possible service to our patients.

Key Requirements:

Essential: Previous customer service experience.
Essential: A calm, collected, and positive “can-do” attitude, even under pressure.
Essential: Strong IT skills, excellent communication abilities, and a great team player.
Essential: Availability to start from 08:00am at least two days a week (if full time) and to do at least one late finish (19:00pm) a week.
Essential: Availability to work between 20 hours and 37.5 hours a week.
Desirable: Previous Receptionist / Primary Care Admin experience is desirable but not essential, as full training will be provided.
Desirable: Willingness to work an occasional Saturday and an occasional Wednesday evening until 20:00pm.

Role Overview:
As a Care Navigator, you will be the first point of contact for patients, carers, family members and visitors, providing guidance and support in person and over the phone. You will also manage outgoing communications and assist patients by directing them to the appropriate healthcare professional or service, working closely with our duty GP’s.

Core Responsibilities:

Welcome and greet patients and visitors, handling face-to-face requests for appointments and follow-ups.
Effectively signpost patients to the appropriate healthcare professional or service, following the duty GP’s advice.
Manage all outgoing patient communications via calls and texts.
Answer incoming phone calls, transferring or resolving queries as appropriate.
Process appointment requests in person, by phone, or via our online triage system (Accurx).
Initiate contact with and respond to requests from patients, team members, and external agencies via phone, email, and text.
Support clinical staff with general tasks as needed, within the scope of the role.
Complete all mandatory training and induction requirements.

Pay: £12.71-£15.00 per hour

Work Location: In person

Quick apply

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