Director of customer service Work, Jobs in Reigate, Sry (with Salaries)

Head of Customer Success
MAS Technicae Group (International) Ltd —Horsham
- From £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Free parking
- Store discount
Quick apply
3d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Transitions
Just Group —Reigate
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
10d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
13d
Deputy Account Director
Chartwells —London
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Senior Director, Global Customer Support (Relocate to Singapore)
Airwallex —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Senior Director, Program Management & Strategic Initiatives
Clarivate —London
- Full-time
- Master's degree
- Business
Head of Retail - UK
J Barbour and Sons —London
- Full-time
- Merchandising
- Driving
- Travel
- Employee discount
- Referral programme
Quick apply
12d
Head of Sales
Ralph James —Dorking
- £50,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
1d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Sales Director - New Business
Info-Tech Research Group Ltd —London
- Hybrid work
- Sales
- Bachelor's degree
- In-person
Quick apply
Senior Director Strategic Growth Initiatives & Transformation
SharkNinja —London
- Master's degree
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Annual leave
14d
Director of Participant Operations
Our Future Health —London
- From £100,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Referral programme
Quick apply
13d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Account Director
OCS Group —Crawley
- Remote
- Contracts
Quick apply
7d

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Head of Customer Success

MAS Technicae Group (International) Ltd
Horsham

Quick apply

Job details

Permanent | Full-time
From £45,000 a year
3 days ago

Benefits

Free parking
Store discount
Private dental insurance
Flexitime
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Salesforce
HubSpot
SaaS
Account management
Communication skills

Full job description

About the Role

This is a unique opportunity to establish and lead Customer Success within one of the UK's leading home care software providers.

Initially, you'll operate as the primary Customer Success Manager, taking ownership of customer health, retention and adoption across the customer base. As the function grows and the business continues to scale, there will be the opportunity to shape processes, influence strategy and build a Customer Success team around you.

This role is ideal for someone who enjoys being hands-on today while wanting the opportunity to develop into a leadership position as the function evolves.

Key Responsibilities

Customer Success & Relationship Management

Own a portfolio of CareLineLive customers across the customer lifecycle.
Build trusted relationships with operational leaders and executive stakeholders.
Develop and execute Customer Success Plans aligned to each customer's objectives.
Conduct regular Quarterly Business Reviews (QBRs) with strategic accounts.
Act as the primary point of contact for customer success and ongoing account health.

Customer Health & Retention

Monitor customer health using agreed success metrics and RAG status.
Identify risks early and create proactive recovery plans for at-risk customers.
Maintain accurate customer health records within CRM.
Drive customer retention and renewal readiness.
Produce regular reports on customer health, retention risks and opportunities.

Product Adoption & Value Realisation

Help customers maximise their use of the CareLineLive platform.
Encourage adoption of new features, integrations and best practice workflows.
Deliver proactive customer engagement through training, webinars and success initiatives.
Ensure customers realise measurable operational and commercial benefits from the platform.

Commercial Growth

Identify opportunities for licence growth, additional modules and platform expansion.
Work alongside the Sales team to progress expansion opportunities.
Support contract renewal planning and commercial discussions where required.
Contribute towards Net Revenue Retention (NRR) and Expansion ARR targets.

Voice of the Customer

Capture customer feedback, feature requests and market insights.
Work closely with the Product team to ensure customer needs influence future product development.
Communicate product roadmap updates and new capabilities to customers.

Cross-Functional Collaboration

Work closely with:

Sales
Support
Professional Services
Product
Engineering
Marketing
Finance

to deliver an exceptional end-to-end customer experience.

What We're Looking For

Essential

Previous experience in a Customer Success, Account Management or Customer Relationship role within a SaaS business.
Strong commercial awareness with experience supporting customer retention and growth.
Excellent relationship-building and stakeholder management skills.
Experience delivering Executive or Quarterly Business Reviews.
Ability to interpret customer data and identify risks and opportunities.
Excellent communication and presentation skills.
Highly organised with strong attention to detail.

Desirable

Experience working with healthcare, social care or workforce management software.
Experience using CRM platforms such as HubSpot or Salesforce.
Understanding of SaaS customer success metrics including GRR, NRR, churn and product adoption.
Experience working within a fast-growing technology business.

Success Measures

The successful candidate will be measured against:

Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Customer Health Score
Product Adoption
QBR Completion
Customer Satisfaction (CSAT/NPS)
Expansion Revenue
Renewal Performance
Reduction in At-Risk Accounts

Why Join CareLineLive?

This is an opportunity to help shape and mature the Customer Success function within one of the UK's leading home care software providers. You'll play a key role in improving customer outcomes, influencing product direction and supporting the continued growth of the business.

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Flexitime
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Store discount
Work from home

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Horsham RH13 0AS

Quick apply

Refine Your Search

director of customer service jobs in reigate, sry

Head of Customer Success

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Head of Transitions

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Head of Customer Value

Director of Customer Success

Global Managing Director - Consumer

D2C Head of Customer Experience

Senior Director, Global Customer Support (Relocate to Singapore)

Senior Director, Program Management & Strategic Initiatives

Head of Retail - UK

Head of Sales

Head of Operations

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Senior Director Strategic Growth Initiatives & Transformation

Director of Participant Operations

Head of Client Services

Account Director

I want to receive the latest job alerts for director of customer service in reigate, sry

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