Marketer Work, Jobs in Reigate, Sry (with Salaries)

Customer Success Executive - Value
Infinity —Reigate
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
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Freelance Vibe Coder / Platform Builder
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Freelance Social Media Content Creator & Marketer
Splatter Paint Studio Limited —London
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1d
Marketing Manager - Launch Products (Exhibitions & Events)
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Assistant Product Manager
Kinetik Wellbeing —Redhill
- £35,000 - £40,000 a year
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Level 3 Multi-Channel Marketer Apprentice – Digital Marketing, Websites & AI
LONDON VESTA COLLEGE —Sevenoaks
- £15,000 - £17,000 a year
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14d
Digital Marketing Executive – Social Media & E-Commerce
The Spanish Chef —London
- From £1,500 a month
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Marketing & Communications Apprentice
Lightsource BP —London
- Organisational skills
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Marketing Campaign & Content Manager
Colosseum Dental UK —Crawley
- Full-time
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Junior Digital Artworker
Joseph Joseph —London
- Hybrid work
- Work from home
- Employee discount
Office Assistant
PEI Group —London
- Overtime
- Hospitality
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- Front desk
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9d
SEO Executive
Artemis Marketing —Hassocks
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
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- English
- In-person
- Free parking
- Annual leave
Quick apply
10d
SEO Manager
Artemis Marketing —Hassocks
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
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- Free parking
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Quick apply
10d
Global Marketing Manager - Technology, Media & Telecom
Boston Consulting Group —London
- Full-time
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Marketing Manager – Client Campaign Delivery & Optimisation
Russell Publishing —Brasted
- Up to £40,000 a year
- Hybrid work
- Microsoft Word
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AI Creative Producer
ElevenLabs —London
- Full-time
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AI Website Marketer Apprentice
LONDON VESTA COLLEGE —Sevenoaks
- £15,000 - £17,000 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
Quick apply
12d
Creative Marketing Executive
Happl —London
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- AI
Quick apply
Marketing Communications Executive
The Nunhead Gardener —Peckham
- £18,000 - £19,800 a year
- Part-time
- Social media management
- In-person
- Store discount
- Employee discount
Quick apply
12d

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Customer Success Executive - Value

Infinity
Reigate

Apply Now

Job details

Full-time
Up to £35,000 a year

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Internal department liaison
Continuous improvement
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
B2B
Relationship management
Customer support
Customer interaction
Martech
Communication skills

Full job description

Customer Success Executive - Value

Salary: Up to £35k Base + Bonus

Location: Flexible: Reigate or Manchester area

Working Pattern: Full Time | Hybrid, 2 days in office | 4.5-day working week, half-day Fridays
Customer Success Executive – Value

About Us

Infinity is the leading Call Intelligence platform, bringing clarity to the complex world of customer conversations. For businesses where inbound calls are a key conversion point for sales, the insight we deliver provides the visibility needed to measure which campaigns, channels, and keywords are driving phone sales. This data empowers businesses to make informed decisions and confidently reinvest in the marketing efforts that deliver the greatest ROI. It's especially valuable for businesses with significant digital marketing spend and complex, considered buying journeys that rely on phone calls to complete the sale.

We have recently launched Smart Outcomes, which brings together Conversation Analytics and AI to help marketers track and measure both the intent of callers and the outcome, supercharging the existing dataset by taking it one step further beyond tracking calls. With a strong presence in the UK and international markets, we are trusted by some of the world's biggest brands.

We foster a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering outstanding results and creating a workplace where people can thrive.

Profile of Role

The Customer Success Executive is responsible for managing an allocated customer book, mainly made up of Tier 3 and Tier 4 customers, ensuring customers are retained, onboarded effectively and supported in achieving value from Infinity.

The role is accountable for customer retention, onboarding, customer engagement, health monitoring, risk identification and mitigation, product adoption, customer maturity and renewal outcomes, working closely with the Growth CSM where commercial renewal activity or growth opportunities are required.

The Customer Success Executive acts as the primary point of contact for customers in their book, building effective relationships, resolving queries, escalating risks where needed and ensuring customer activity is managed in line with the agreed service offer.

About You

This role is suited to someone with experience in Customer Experience, Customer Service, Account Support or a similar customer-facing role, who is ready to develop into a Customer Success role.

The successful candidate will be confident working directly with customers, managing tasks, following processes, and working with internal teams to deliver the right outcome for the customer.

They will be organised, curious and willing to build strong product knowledge over time, with the ability to identify customer issues, ask good questions, and escalate risks or opportunities appropriately.

Key Responsibilities

Customer Book Ownership: Own the performance and retention of your allocated customer book, mainly made up of Tier 3 and Tier 4 customers, by helping customers get value from Infinity, identifying risks early and ensuring agreed actions are followed through.

Customer Health Monitoring: Monitor customer health through engagement levels, usage data, health scores and risk signals, escalating concerns where appropriate.

Service Offer Delivery: Deliver a consistent service offer to customers, including touch-in calls, account reviews, training support and delivering Business Reviews, with cadence based on customer tier.

Customer Onboarding: Own onboarding for new customers, ensuring they are set up correctly from a platform and billing perspective in line with their Service Order Form and Customer Success Document.

Product Knowledge: Build and maintain a strong working knowledge of the Infinity platform and related services, including key third-party integrations, so you can answer common customer questions and support effective product adoption.

Churn Prevention: Follow risk management playbooks to help identify and address potential churn triggers, working with the relevant CSM, CX, Support and Product teams to resolve issues quickly.

Success Planning: Create and maintain customer success plans, capturing customer goals, actions, success criteria and progress against Time to Live and Time to Value metrics.

Customer Relationships: Build positive working relationships with customer contacts, acting as their trusted point of contact and owning customer conversations within your allocated book.

Feedback Gathering: Capture customer feedback, pain points and product requests during regular interactions, sharing them clearly with the Customer Success and Product teams.

Escalation Management: Act quickly on customer issues, coordinating with CX, Support and internal teams to help drive positive outcomes and reduce repeat escalations.

Renewal Strategy: Jointly own renewal outcomes with the Growth CSM, with accountability for driving retention and GRR across the customer book. Own the customer value story, risk mitigation, usage insight, success plan progress and customer engagement required to support a successful renewal, while the Growth CSM manages the commercial elements of the renewal process.

Opportunity Identification: Identify potential upsell, cross-sell or adoption opportunities from customer conversations and usage data, passing these to the Growth CSM or relevant owner for qualification and progression.

Customer Advocacy: Help identify customers who may be suitable for case studies, testimonials, webinars, award entries or other advocacy activity, working with Marketing and Product Activation where appropriate.

Customer Training: Deliver basic customer training, promote relevant webinars and share best practice resources to help customers use the platform effectively.

Internal Tasks and Projects: Contribute to internal tasks and projects that improve customer experience, operational efficiency, reporting or customer success processes.

Reporting and Forecasting: Keep customer data, opportunities, health records and activity updates accurate and up to date in the relevant systems.

CSP Management: Maintain customer updates in the Customer Success Platform, ensuring success plans, health metrics, risks and actions are current and actionable.

Continual Improvement: Contribute ideas to improve processes, playbooks, customer communications and ways of working across the Customer Success team.

Key Skills & Behaviours

Experience: Experience in Customer Experience, Customer Service, Support, Account Support or another customer-facing role. Previous B2B, SaaS or software experience is beneficial but not essential.

Customer Focus: A strong customer-first mindset with a genuine interest in helping customers achieve successful outcomes.

Communication Skills: Strong written and verbal communication skills, with a clear and professional telephone manner.

Organisation: Able to manage tasks, follow up actions and prioritise workload effectively across a varied customer book.

Relationship Building: Able to build positive working relationships with customers and internal teams.

Problem Solving: Able to understand customer issues, ask good questions, and work with others to find the right resolution.

Proactive Mindset: Willing to spot risks, raise concerns early, and look for ways to improve customer experience.

Product Curiosity: Keen to learn the Infinity platform, understand how customers use it and build confidence in explaining features and best practice.

Data and Systems: Comfortable using systems to update customer records, track actions, monitor health and support reporting.

Team Member: A collaborative team member who upholds Infinity values and works well with Customer Success, CX, Product, Marketing and Sales teams.

Commercial Awareness: Developing awareness of customer retention, renewals, product adoption and growth opportunities.

Continuous Improvement: Open to feedback and keen to improve processes, customer interactions and personal capability over time.

Career Motivation: Interested in developing within Customer Success and building capability in customer retention, onboarding, adoption and renewal management.

Beneficial but Not Essential

Experience in SaaS, technology or digital business.

Experience using CRM or Customer Success tools such as Salesforce or Planhat.

Experience with call tracking, MarTech, analytics, or digital marketing.

Experience working in contact centre, support or customer operations environments.

Experience delivering customer training, webinars, or product walkthroughs.

Basic understanding of customer retention, onboarding, renewals, or account management.

Core Role Metrics

Customer Retention Rate

Gross Revenue Retention ARR

Customer Health Scores

Customer Engagement Metrics, including touchpoints, Business Reviews and training attendance

Renewal Outcomes and GRR Contribution

Onboarding Completion and Time to Value

Success Plan and CSP Data Quality

Risk Identification and Escalation Activity

Advocacy Participation

Apply Now

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