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Client Account Manager (Remote)

Landscape Marketers
Remote

Quick apply

Job details

Permanent | Full-time
£32,000 - £38,000 a year
1 day ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Google Docs
English
Google Ads
Google Analytics
Account management
Marketing

Full job description

Full time, permanent | £32,000 to £38,000

We are a UK based digital marketing company looking for an Account Manager to manage relationships with our landscaping and garden design clients.

This is a client-facing role. You will be the main point of contact for a portfolio of clients, helping them understand how their marketing is performing, keeping work on track and making sure they feel well looked after.

The role is fully remote and based around normal UK working hours.

The role

Our clients are owners of landscaping and garden design businesses. They are practical, direct and often working on site rather than sitting at a desk. They do not want marketing jargon. They want clear answers about what is being done, whether it is working and what happens next.

You will be responsible for communicating that clearly and building trusted, long-term relationships with our clients.

You will not manage SEO or Google Ads campaigns yourself. We have specialists responsible for SEO, paid advertising, websites and copywriting. However, you will need to understand the work well enough to explain it confidently, answer client questions and make sure agreed actions are completed.

Your overall responsibility will be to ensure clients receive clear communication, reliable service and a consistently positive experience.

About us

Landscape Marketers is a specialist digital marketing agency working exclusively with landscaping and garden design companies across the UK.

We provide website design, SEO, social media, email marketing, advertising and marketing automation.

Because we specialise in one sector, we understand our clients’ businesses and the challenges they face. Our clients stay with us because we generate results, communicate clearly and provide a dependable service.

What you will be doing

Holding a monthly Zoom review call with each client to discuss performance, progress and priorities for the month ahead
Preparing monthly reports and explaining the results clearly, including advertising spend, enquiries generated, what is working and what needs attention
Sharing your screen on those calls, then following up with a written summary and clear next steps
Sending a recorded video update when a client cannot make a call
Replying to client emails and calls promptly, normally within the same working day
Recording client requests, coordinating them with the delivery team and keeping the client updated until the work is completed
Identifying ways to improve the service and make each client feel individually valued

What we are looking for

A confident and approachable communicator who is comfortable speaking with clients by phone and video
The ability to manage difficult or frustrated clients calmly and professionally
Excellent written English, with the ability to communicate clearly and avoid unnecessary jargon
Well organised, reliable, and accountable for their own follow-up
The ability to explain technical or complicated subjects simply
A quick learner who takes the initiative rather than waiting to be told what to do

Technical Knowledge

Comfortable with Google Drive, Docs and Sheets
Familiar with Google Ads, Google Analytics and marketing reporting dashboards
Confident interpreting figures such as advertising spend, cost per enquiry and return on investment
Comfortable running meetings and sharing reports on Zoom

You do not need to be able to manage SEO or Google Ads campaigns yourself. You do need enough understanding to discuss performance confidently and answer most client questions without referring everything back to the delivery team.

Your experience

At least two years’ experience in account management, client services, marketing, advertising, PR or another relevant client-facing role
Previous agency experience would be an advantage
A relevant degree is welcome but not essential. We place more importance on communication, judgement and how you work with clients

What we offer

Salary of £32,000 to £38,000 depending on experience
Fully remote, full-time and permanent position
Company pension
25 days' annual leave plus bank holidays
The opportunity to join a small, supportive and experienced team
A specialist role working with established clients in a defined industry

How to apply

To apply, please send your CV with a short paragraph explaining why this role interests you and include the reference LMAM3.

Shortlisted candidates will be asked to record a brief video introduction of no more than three minutes. This will help us understand how you communicate and come across, as confidence on video is an important part of the role.

Pay: £32,000.00-£38,000.00 per year

Benefits:

Company pension
Work from home

Application question(s):

Are you based in the UK?
What is your notice period?

Experience:

Account management or client services: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

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