customer service representative

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customer service representative – remote in uk jobs near remote

Shaw Europe Limited
Remote

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
7 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

French
Spanish
Sales
Customer service
English
Organisational skills
Computer skills
Communication skills
German
Dutch
Time management

Full job description

Job description

Shaw Contract - UK and Europe - Customer Service Representative [CSR]

Location – Sanquhar / Remote

Job Description and Responsibilities

Job Summary and Representative Overview:

As a CSR you will work within the Commercial Customer Service group supporting

UK & European businesses. You will ensure that all customer contacts are dealt with

effectively and courteously. This will include processing orders, preparing

correspondence and responding to enquiries as requested by the customer, sales,

marketing and customer service management team.

As a Shaw Representative, you will strive to deliver a world class customer

experience with a strong focus on First Contact Resolution. You will display a

professional ‘can-do’ attitude while interacting - multiple times a day - with key

customers. You will take ownership of customer support through detailed follow-up

from order processing to delivery of the product with a focus on continuous

improvement.

Essential Duties & Responsibilities:

Perform all order entry, maintenance, and enquiries along with other duties as

assigned.

Communicate all backorder and order issues to customers on a regular basis
Communicate with customers on timescales throughout the sales process and

coordinate with the production team regarding the shipping of goods

Monitor orders and inventory position as needed to maximise service and

reduce inventory and inventory handling costs.

Analyse stock positions and proactively address concerns for customers
Responsible for the resolution of routine questions and problems in a timely

manner, provide alternative suggestions to satisfy customer requirements

when necessary

Must make sound decisions based on customer, company and employee

needs, while ensuring compliance with department and company policies and

procedures

Seek to understand and anticipate the unique needs of customers
Responsible for maintaining a professional relationship with customers
Create a positive customer experience through professionalism, knowledge

and effort by creating a climate in which the customer has confidence in all

that we do.

Retain knowledge of and understand the requirements provided for the

performance of all duties. Share best practice with other team members

Analyse job-related information and make decisions based on previous

experience.

Use good judgement to control call interaction and strive for First Contact

Resolution

Personally promote a positive work environment by exemplifying honesty,

integrity and passion

Professionally represent the company brand in all interactions and

correspondence

Requirements:

Speak fluently in English and another European language

(French, German, Dutch, Spanish)

A desire to deliver world-class customer service
Strong attention to detail
Clear, professional and concise communication skills; written and verbal.
Must have proficient adaptable computer skills
Basic mathematical skills
Excellent organisational and time management skills
The ability to think outside the box

Desired:

1-2 years Customer Service experience - within a sales or service

environment

Required Competencies:

Communicate Effectively
Build Customer Satisfaction
Manage Work
Learn & Apply

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Sick pay

Language:

DUTCH (preferred)

Work Location: Remote

Quick apply

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