Customer service training provided Work, Jobs in Remote (with Salaries)

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Quick apply
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MS Dynamics 365 Business Central Service Desk Analyst
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3d

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TR Processor

Scout Clinical -
Remote

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Job details

Temporary | Full-time
£27,000 - £30,000 a year

Qualifications

Hospitality
Spanish
Microsoft Excel
Microsoft Outlook
Customer service
English
Bachelor's degree
Computer skills

Full job description

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel.

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary:

The TR Processor provides support to patients and clinics involved in pharmaceutical research trials. You would be responsible for ensuring customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes arrangement of patient coordinated travel requests submitted via our Scout Portal, telephone, or through Salesforce, and answering questions in a timely and courteous manner.

This is a full-time, 1-year contract position.

Schedule information
Fully remote position for the following shift:

Monday-Friday 8:00 AM - 5:00 PM (GMT/GMT +1)

Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift)
Position requires flexibility to work additional hours if needed and some holiday work may be required

Responsibilities of this position include, but are not limited to:

Scheduling travel requests for patients enrolled in clinical trials, including:
- Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as provide any assistance for any issues that arise during travel
  - Primary function to arrange ground transportation
- Interaction and management of vendors handling travel requests
- Review travel requests against study parameters and seeking approvals where necessary
- Complete all required initial and ongoing training within a reasonable or provided timeframe

The ideal candidate will have the following experience, skills, and knowledge:

BS or BA degree or equivalent experience
Minimum 3 years of experience within the customer service or life sciences industry preferred
Experience working with payments, invoices and/or expenses to achieve results on a deadline
Experience in the travel and/or hospitality industry is a plus
Fluent in Spanish and English – both spoken and written
Strong computer skills (Excel, Word, Outlook, Internet Explorer)
- Ability to modify, edit, and create Excel spreadsheets, Word documents
- Ability to work with software platforms (e.g. Salesforce)
Ability to work with financial information, including knowledge and understanding of foreign currency and ability to convert to USD
Ability to track and manage key dates/deadlines
Eager to learn and develop, with a high level of coachability and growth mindset
Excellent Interpersonal skills
Attention to detail
Well organized with an ability to prioritize and multi-task
Extremely customer service oriented
Patient, flexible attitude
Ability to work within and meet strict deadlines / time management
Thrive in fast-paced environments, maintaining performance under pressure
Innovative problem solver, using critical thinking to address challenges proactively
Diplomatic and discreet
Collaborative team player, fostering positive relationships with colleagues and clients

Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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Refine Your Search

customer service training provided jobs in remote

TR Processor

Contact Centre Agent

Customer Retention Specialist

Remote Care Coordinator Coder / Clinical Coder / Medical Administrator (non-clinicians)

Card Acquiring, Business Banking Customer Operations Advisor

Trainee Financial Adviser

Self-Employed Brand Ambassador

Central Vehicle Damage Assessor (VDA)

Customer Success Services Analyst

UW Partner

External Reviewer

Remote Commision Based Opportunity

MS Dynamics 365 Business Central Service Desk Analyst

Delivery Cyclist

Client-Facing Advisor – Will Writing & Estate Planning | Full Training | £49.5K OTE

AI Trainer - Automotive Expertise Required

Field Service Engineer - Coffee

Metering Apprentice

Money Laundering Reporting Officer (Crypto)

Utilities Consultant

I want to receive the latest job alerts for customer service training provided in remote

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