Full time Work, Jobs in Remote (with Salaries)

Customer Service Agent
GHG Solutions Ltd —Remote
- Full-time
- Remote
- Customer service
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Clothing Bank Coordinator
Lakeland Textiles —Remote
- £1,250 - £4,000 a month
- Part-time
- Remote
- Microsoft Word
- Sales
- Customer service
- Work from home
Quick apply
9d
Customer Experience Specialist, UK
Reserv —Remote
- Full-time
- Remote
- Google Suite
- Computer literacy
- Data entry
Quick apply
Client Associate - Home Based (UK)
Health Partners —Remote
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Communication skills
- Annual leave
7d
Contact Centre Agent
ESP Group —Remote
- £12.71 an hour
- Temporary
- Remote
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Advisor
Ada —Remote
- Full-time
- Remote
- APIs
- Work from home
- Flexible schedule
Virtual Contact Centre Agent
Hays Travel —Remote
- Part-time
- Remote
- Sales
- Organisational skills
- Communication skills
- Employee discount
Quality Coordinator (Call Handling, Proof Reading and Reporting)
AccessAble —Remote
- £106.83 a day
- Temporary
- Remote
- Computer literacy
- Analysis skills
- Travel
- Work from home
Quick apply
2d
Label Coordinator - Client dedicated
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Customer service
- English
- Analysis skills
Virtual Administrative Assistant
Agora —Remote
- Full-time
- Remote
- Social media management
- Research
- Databases
Quick apply
1d
Conveyancing Assistant
Real conveyancing solutions —Remote
- £23,000 - £26,000 a year
- Full-time
- Remote
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
Service Desk Team Lead
J.D. Power —Remote
- Full-time
- Remote
- Computer Science
- Analysis skills
- Continuous improvement
Flexible Home Based Utilities Consultant
DP Household Solutions —Remote
- £300 - £3,000 a month
- Remote
- Customer service
- Driving
- Mentoring
- Flexitime
- Work from home
Quick apply
Employee Relations Specialist
Teleperformance —Remote
- Up to £37,500 a year
- Full-time
- Remote
- Human resources
- Contracts
- Communication skills
Quick apply
6d
Motor FNOL, UK
Reserv —Remote
- Full-time
- Remote
- CRM software
- Organisational skills
- Communication skills
Quick apply
Operational Continuous Improvement Lead
Costa Limited —Remote
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Analytics
- Employee discount
10d
Helpline Caseworker
Perennial UK —Remote
- £28,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Sick pay
7d
Operations Coordinator (Remote - U.K.)
Genus Plc —Remote
- Full-time
- Remote
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Company Secretary Administrator
HBX Group —Remote
- Full-time
- Remote
- Microsoft Office
Senior Support Team Member
Pixel Inspiration —Remote
- From £30,000 a year
- Full-time
- Remote
- English
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d

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Customer Service Agent

GHG Solutions Ltd -
Remote

Quick apply

Job details

Full-time

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Life insurance
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Microsoft Office Suite
Complaint handling
Microsoft Office
Organisational skills
IT
Computer skills
Customer interaction
Communication skills
Time management

Full job description

Excellent opportunity for a Customer Services Agent to join a high quality Claims Management business, to develop and grow the Business Development Division.

GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

Description

Responsible for delivering the day-to-day customer service function across the Company under direction of the Customer Services Manager.

Work with Customer services team to be the first and central point for all customer feedback and complaints, responding in line with our individual clients needs and requirements.

Work with Customer Service Manager to champion a first-class customer experience throughout the Company and support the development of systems and process relating to the customer experience.

Answer incoming telephone queries and assist in making the policyholders journey as smooth as possible.

Responsibilities to include but not limited to:

Action incoming customer feedback and complaints / feedback; adhering to minimum standards, procedures and timeframes at all times dictated by each client.

Manage complaints in line with the process for assessing complaints, engaging with internal file owners and Divisional Heads, and leading on recommendations for resolutions that maximise customer satisfaction in line with direction from the Customer Services Manager.

Ensure that all relevant parties are kept up to date and informed of complaint progress and outcome.

Maintain central records of all customer complaint & feedback activity

Help maintain a central record of complaint processes and ensure the relevant parties are updated as and when these change.

Own and deliver Vulnerable Customer Programme under supervision of the Customer Service Manager.

Oversee and Action daily Follow Up inbox.

Answer incoming phone calls daily

Education, skills & experience

Strong experience in a Customer Service role, preferably within the insurance industry and with Lloyds market experience

Comprehensive knowledge of customer service best practice, process and technologies

A passion for delivering first class customer service, with an enthusiastic ‘can-do’ approach

Good commercial acumen with the ability to understand and service agreements and deliverables

Superb organisational skills with good time management and ability to prioritise and cope under pressure

Strong problem solving ability, thrive on finding solutions

Excellent communication skills, with a strong verbal and written ability

Excellent IT skills, confident working with systems and Microsoft Office

Strong interpersonal skills, ability to build a rapport quickly

Flexible and able to work on own initiative

What we offer you in return:

Hours of work: 37.5 hours but additional hours may be required as detailed in the employment contract
Discretionary company bonus
25 days annual leave plus bank holidays, rising to 27 days at 3 years service and 30 at 5 years service
An additional day for your birthday
5 % Contributory Pension
Private Health Care
Death in Service
Enhanced maternity, adoption, paternity and sick pay
Access to GP 24/7
Long Service recognition
EAP
Holiday purchase scheme
Career development and progression opportunities
We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.

Job Type: Full-time

Benefits:

Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Sick pay
Work from home

Experience:

insurance claims: 1 year (required)
complaints management: 1 year (preferred)
customer service: 1 year (required)

Work Location: Remote

Quick apply

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I want to receive the latest job alerts for full time in remote

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