Guest experience manager Work, Jobs in Remote (with Salaries)

Global Head of Guest Experience
Utopia —Remote
- Spanish
- English
- Hotel
Reservations & Guest Experience Coordinator – Remote (UK based)
Chardons —Remote
- £14 an hour
- Full-time
- Remote
- Customer service
- English
- Communication skills
- Paid training
- Annual leave
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Host Relationship Manager
QA Limited —Remote
- Remote
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Programme (Event) Experience Manager, Life Sciences Experience Required (Remote, UK Based)
Meetings & Incentives Worldwide, Inc. —Remote
- Hotel
- No degree
- Travel
Luxury Events Partnership / Representative (freelance)
Alacartcuterie —Remote
- £2,000 - £6,000 a month
- Remote
- Organisational skills
- Guest services
- Communication skills
Quick apply
Group Operations Director- The Venues Collection
Levy —Remote
- Full-time
- Remote
- Sales
- Hotel
- Recruiting
- Annual leave
- Employee assistance programme
14d
Group Estates Manager- The Venues Collection
Levy —Remote
- Full-time
- Remote
- Business development
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
14d
Sales Executive
BeyondBeach —Remote
- From £27,000 a year
- Full-time
- Remote
- CRM software
- Sales
- English
- Annual leave
Account Executive
Mews —Remote
- £46,000 - £55,000 a year
- Hybrid work
- Hotel
- AI
- Annual leave
Senior Paid Search Manager
Mews —Remote
- Hybrid work
- Hotel
- AI
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- Annual leave
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Channel Manager / Producer
Crypto Banter —Remote
- Full-time
- Remote
- Business development
- Communication skills
Quick apply
Financial Manager
Utopia —Remote
- Remote
- English
- Analysis skills
Principal AI Solutions Advisor
Granicus United Kingdom —Remote
- Full-time
- Remote
- Presentation skills
- AI
- Communication skills
German Speaking Account Manager - Hotels EMEA
OpenTable —Remote
- Remote
- CRM software
- Up to 50% travel
- Hotel
- Employee assistance programme
Quick apply
Product Builder
Mews —Remote
- Hybrid work
- Engineering
- AI
- Annual leave
Construction Estimator
Utopia —Remote
- Full-time
- Remote
- AutoCAD
- Hospitality
- Spanish
Senior Staff Accountant - Maternity Cover
Jetstream Hospitality Solutions Inc. —Remote
- £41,280 a year
- Part-time
- Remote
- AI
- Communication skills
- Resort
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Reservations & Guest Experience Coordinator – Remote (UK based)
Chardons —Remote
Please describe any experience you have of sales, upselling or recommending products to customers. During some shifts, you will also help cover our sales phones…
£14 an hour
Quick apply
Global Head of Guest Experience
Utopia —Remote
Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines).

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Global Head of Guest Experience

Utopia -
Remote

Apply Now

Job details

Qualifications

Spanish
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
English
Continuous improvement cycles oversight
Multidisciplinary collaboration
Leadership
Communication skills
Hospitality management

Full job description

About the company

Utopia is an ultra-luxury hospitality and lifestyle brand creating a global ecosystem of properties and experiences.

We develop private villa retreats in beautiful locations around the world, each with high-end service. Utopia also offers a wider ecosystem of leisure experiences and services available both to those staying on property and to external visitors.

Utopia designs and builds its properties in-house. Our team works across the full journey: from concept and architecture to construction, interiors, landscape, guest experience, and long-term operation. For architects and designers, this means working on properties from the ground up, with the ability to influence how each place is planned, built, and experienced. For hospitality professionals, it means joining a brand where service is personal, attentive, and built around each guest’s stay.

We’re a young, ambitious team with high standards and a hands-on approach. We value strong ideas, practical thinking, attention to detail, and people who are ready to take responsibility for their part of the work. If you’re interested in architecture, design, hospitality, or guest experience, we invite you to grow with Utopia.

About the role

We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre-opening to stable operations. This role sits at the intersection of hospitality operations, guest journey design, and operational input into architectural/design decisions.

Responsibilities

Own the end-to-end guest experience vision, service philosophy, and standards across the portfolio.
Build scalable playbooks/SOPs and training frameworks; drive consistent adoption with property teams.
Lead the Guest Experience workstream for pre-openings: service model, readiness planning, staffing approach, training, and vendor inputs.
Partner with Design and Development to ensure layouts, guest flows, and BOH enable luxury service delivery and operational efficiency.
Establish feedback loops (guest insights, audits, incident reviews) and continuously improve quality and consistency.
Collaborate cross-functionally (Operations, Brand/Marketing, Finance, Tech) to deliver a premium, efficient hospitality product.

Requirements

5+ years in hotel operations leadership (e.g., Director of Operations, General Manager, Pre-Opening Manager, or similar).
Strong understanding of HNWI/UHNW guest expectations and luxury service standards.
Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines).
Ability to influence design decisions from an operational perspective (service flows, privacy, staffing efficiency, BOH logic).
Strong leadership, stakeholder management, and communication skills.
Fluent English and Spanish.

What we offer

A rare build-from-zero challenge: the opportunity to create a category-defining luxury guest experience benchmark — from philosophy to execution.
High ownership & visibility: a portfolio-level role with real decision-making impact across multiple international assets.
Freedom to craft the “Utopia Way”: develop a distinctive Guest Experience Philosophy, service principles, signature rituals, standards, and playbooks.
Top-tier luxury focus: operate at HNWI/UHNW expectations and premium service standards.
Competitive package: market-competitive compensation (details shared during the process).
International exposure: frequent travel and hands-on involvement across openings and key projects.

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

Notice: This is a remote position based in United Kingdom.

Apply Now

Refine Your Search

guest experience manager jobs in remote

Global Head of Guest Experience

Reservations & Guest Experience Coordinator – Remote (UK based)

Host Relationship Manager

Programme (Event) Experience Manager, Life Sciences Experience Required (Remote, UK Based)

Luxury Events Partnership / Representative (freelance)

Group Operations Director- The Venues Collection

Group Estates Manager- The Venues Collection

Sales Executive

Account Executive

Senior Paid Search Manager

Channel Manager / Producer

Financial Manager

Principal AI Solutions Advisor

German Speaking Account Manager - Hotels EMEA

Product Builder

Construction Estimator

Senior Staff Accountant - Maternity Cover

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