home visits operations lead Work, Jobs in remote (with Salaries)

Home Visits Operations Lead
WeBuyVintage —Remote
- £50,000 - £55,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Head of Client & Product Delivery (Europe)
Amber Electric —Remote
- £110,000 - £150,000 a year
- Full-time
- Remote
- Leadership
- Employee assistance programme
- Flexible schedule
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- Remote
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- £75,800 - £99,800 a year
- Full-time
- Sales
- Travel
- Communication skills
- Annual leave
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Manager, Monitoring & Site Management
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- £76,500 - £127,500 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Organisational skills
Quick apply
5d
Client Services Manager
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DipHex Solutions Limited —Remote
- £40,000 - £55,000 a year
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- Full-time
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- Master's degree
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Chair of the Methodist Modern Art Collection Management Committee
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Head of Finance
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- Employee discount
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Programme Security Specialist, Supply Chain Assurance
Leidos —Remote
- £41,300 - £53,000 a year
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Head Buyer (Roadshows)
WeBuyVintage —Remote
- £60,000 - £65,000 a year
- Full-time
- Remote
- Management
- Leadership
- Communication skills
Quick apply
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Key Account Director
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- Full-time
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1d
Planning Inspector Band 2
Planning Inspectorate —Remote
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9d
Key Account Manager Water Industry - South East
ABB —Remote
- Full-time
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- Sales
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- Microsoft Office
- Annual leave
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Founding Marketeer, Europe
Amber Electric —Remote
- Full-time
- Remote
- Marketing
- Employee assistance programme
- Flexible schedule
Quick apply
2d

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Home Visits Operations Lead

WeBuyVintage
Remote

Quick apply

Job details

Full-time
£50,000 - £55,000 a year
14 days ago

Benefits

Company events
Employee assistance programme
Employee discount

Qualifications

Logistics
Business processes
Communication skills

Full job description

Position: Home Visits Operations Lead
Type: Full-time, 32 hours, 4 day working week
Location: Remote with regular national travel
Pay: £50-55k
About WeBuyVintage
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country.
In less than two years, we’ve grown from a pub-table idea into an eight-figure business, and we’re on a mission to make WeBuyVintage a brand everyone recognises.
While our roadshows are perfect for most people, we recognise there are individuals where a more personalised service is needed. Through a growing team of buyers located around England, our Home Visit service provides quick and professional visits to any home. We provide no obligation offers and advice on a wide variety of items with instant bank payment and collection if accepted.
The Role
We’re looking for a hands-on Home Visits Operations Lead to build, run, and scale our home visit service.
This is a high-impact role where you’ll take ownership of how the channel operates day-to-day, while also designing and improving the systems, processes, and structure behind it.
You’ll be responsible for ensuring the service runs smoothly, efficiently, and profitably — from initial booking through to visit completion — while continuously improving performance as we rapidly grow.
This is not a purely managerial role — we’re looking for a creative and strategic thinker who understands the second hand market and is able to work with our other departments to help the service reach its full market potential. You are comfortable getting stuck in, solving problems, and building a function from the ground up.
You will work remotely but be travelling regularly to visit and support the growing team of buyers around the country.

Key Responsibilities
Build & Own the Function

Design and implement how the home visits service operates end-to-end
Establish processes, workflows, and systems to support growth
Take ownership of the performance and scalability of the channel
Work with our marketing and business development teams to embed the service into the public consciousness

Operational Delivery

Manage the day-to-day running of the home visit service
Coordinate scheduling, logistics, and allocation of visits
Ensure appointments are delivered efficiently and reliably
Act as the central point of contact for the function

Performance & Growth

Monitor and improve key metrics such as: * conversion rates
utilisation
revenue per visit
Identify inefficiencies and implement improvements
Continuously refine how the service operates to support growth

Customer Experience

Ensure a high-quality, consistent experience for customers
Identify and resolve service issues and bottlenecks
Improve service delivery based on feedback and data

Team & Structure Development

Support the future build-out of the function, including schedulers or coordinators
Help define roles and responsibilities as the team grows
Work closely with buyers and internal teams to ensure alignment

Cross-Functional Collaboration

Work closely with: * Buying teams
Customer service
Marketing / lead generation
Operations
Ensure smooth coordination between teams to deliver the service effectively

What We’re Looking For
Experience

Experience in operations, logistics, or service delivery roles
Experience building or improving processes in a fast-paced environment
Background in field-based or multi-site operations is highly desirable
3+ years experience managing a dynamic team with proven growth

Skills & Attributes

Highly organised with strong operational and logistical thinking
Hands-on and proactive — comfortable solving problems directly
Commercially aware, with an understanding of performance metrics
Strong communicator, able to coordinate across teams
Comfortable working in ambiguity and building structure from scratch
Resilient and adaptable in a fast-growing business

Nice to Have

Experience in home services, field operations, or similar models
Experience in scaling a new service or operational function
Exposure to antiques, jewellery, or similar industries

What you’ll get

4-day working week (yes we mean it!)
Access to Bright Exchange - enjoy thousands of exclusive employee discounts and perks
Employee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
On-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression
Competitive pay
Be part of a rapidly growing, friendly UK brand

Quick apply

Refine Your Search

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