It desk support Work, Jobs in Remote (with Salaries)

Service Desk Engineer (Night)
Charles Square —Remote
- Up to £45,000 a year
- Full-time
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
12d
Specialist I, Technical Support, Third party
Payroc —Remote
- £28,500 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
11d
Service Desk Engineer (Weekend)
Charles Square —Remote
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
12d
Internal Support Engineer
Nerdio —Remote
- Full-time
- Hybrid work
- Azure
- Management
- SharePoint
- Annual leave
Quick apply
9d
Service Desk Engineer L2
Zenzero Solutions —Remote
- Remote
- Azure
- Windows
- Microsoft Office
IT Field Services Engineer - Leeds
ESP Global Services Limited —Remote
- £28,000 - £30,000 a year
- 12 hour shift
- Remote
- Customer service
Quick apply
IT Field Services Engineer - Bristol
ESP Global Services Limited —Remote
- £28,000 - £30,000 a year
- 12 hour shift
- Maintenance
- Windows
- Travel
Quick apply
1st Line Incident Support – German Desk
KYOCERA Document Solutions —Remote
- Remote
- Employee assistance programme
3d
Customer Success Specialist (EMEA)
Bitwarden —Remote
- Remote
- English
- Linux
- HTML
Quick apply
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Technical Support Engineer
Zenzero Solutions —Remote
- Weekend availability
- Remote
- IT
- Linux
- Communication skills
Payment Operations Specialist (Part-time)
TripleTen —Remote
- Part-time
- Remote
- CRM software
- Microsoft Excel
- English
Quick apply
8d
IT Support Manager (CPG) (Remote)
RemoteStar —Remote
- Full-time
- Hybrid work
- Spanish
- Up to 50% travel
- English
Startup founder / CTO for health care/ Full stack developer
HealthOS UK —Remote
- From £45 an hour
- Temporary
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
Dutch Speaking Technical Support Representative
Foundever —Remote
- £26,130 a year
- Full-time
- Remote
- Software troubleshooting
- Salesforce
- English
- Work from home
1d
Senior Paid Media Manager
Atomic Digital Marketing —Remote
- £35,000 - £42,000 a year
- Part-time
- Remote
- Social media management
- AI
- Marketing
- Work from home
- Referral programme
Quick apply
Systems Integration Engineer
TCS-i —Remote
- £40,000 - £50,000 a year
- Full-time
- Remote
- CAD
- Master's degree
- SQL
- Annual leave
- Work from home
Quick apply
Enterprise Client Executive - EMEA
Smartcat —Remote
- From £80,000 a year
- Remote
- Communication skills
- Negotiation
Semi Senior Accountant
Crunch Accounting —Remote
- Up to £36,175 a year
- Full-time
- Remote
- Salesforce
- Work from home
- Employee assistance programme
Quick apply
1d
Senior Social Media & Communications Manager
PolyAI —Remote
- Remote
- Annual leave
- Work from home
Quick apply
10d

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Service Desk Engineer (Night)

Charles Square -
Remote

Quick apply

Job details

Full-time
Up to £45,000 a year
12 days ago

Benefits

Annual leave
Company pension
Gym membership

Qualifications

Azure
SAN
Agile
IT
VMWare
Root cause analysis
Communication skills
Active Directory
Intune

Full job description

About Charles Square

Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.

Role Outline

We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers.

Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation.

You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.

Key Responsibilities

Reporting to the Service Desk Manager and working as part of a team of four engineers, you will:

Act as the technical point of contact for incidents and service requests
Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

Experience supporting and troubleshooting complex environments.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to prioritise and self-manage your workload.
You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
4+ years’ experience in a similar role
Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN

Hours required

7pm - 7am (four days on / four days off)

Company Benefits

25 days annual leave (excluding UK Bank Holidays)
Health Shield – Cash Plan
Cinema Tickets
Gym Membership
Social Events
Training & Certification contributions
Pension
High street retailer discounts via Shop St
CSq Benefits Hub

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

it desk support jobs in remote

Service Desk Engineer (Night)

Specialist I, Technical Support, Third party

Service Desk Engineer (Weekend)

Internal Support Engineer

Service Desk Engineer L2

IT Field Services Engineer - Leeds

IT Field Services Engineer - Bristol

1st Line Incident Support – German Desk

Customer Success Specialist (EMEA)

Senior Service Desk Consultant - 3rd Line

Technical Support Engineer

Payment Operations Specialist (Part-time)

IT Support Manager (CPG) (Remote)

Startup founder / CTO for health care/ Full stack developer

Dutch Speaking Technical Support Representative

Senior Paid Media Manager

Systems Integration Engineer

Enterprise Client Executive - EMEA

Semi Senior Accountant

Senior Social Media & Communications Manager

I want to receive the latest job alerts for it desk support in remote

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