UK Remote
£31,000 - £35,000
About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
The Role
As a Customer Support Consultant within our Dynamics Practice, you’ll play a key role in supporting our customers by providing in depth, application-level assistance across Microsoft Dynamics solutions. You’ll act as a trusted advisor, resolving issues efficiently and ensuring seamless system performance.
This role combines strong technical know-how with outstanding communication skills, as you’ll engage with customers via phone, email, and remote support tools. You’ll also contribute to maintaining high service standards by offering both technical and operational support, helping customers get the very best from their systems.
This is a remote role that will require occasional travel when required.
Your responsibilities will include:
Serving as the escalation point for complex Dynamics 365 issues, delivering advanced troubleshooting and resolution.
Investigating plugins, Power Automate flows, integrations, and Dataverse to identify root causes and implement fixes.
Partnering with Professional Services to resolve product defects, architecture challenges, and platform issues.
Support projects with data migration and integrations, including validation, transformation, and troubleshooting.
Delivering an outstanding level of service to every customer.
Establishing robust relationships with key customers at various levels within the organisations. Acting as the main point of escalation throughout the customer lifecycle.
Addressing customer queries, service requests, and Calls to Action by offering best practice advice and directing them to appropriate resources.
Managing customer incidents efficiently and professionally through our case management system.
Keeping records of customer interactions and ensuring investigations and resolutions meet existing SLA.
The Skills you’ll have:
Proven experience in a customer support or technical support role.
Strong problem-solving skills, with the ability to diagnose complex issues and identify root causes.
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
Ability to build strong customer relationships and act as a trusted advisor.
It would be great if you had:
Experience troubleshooting Dynamics 365 customisations (plugins, workflows, business rules).
Understanding of integrations and data flows between systems.
What can Tribal offer you?
We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.
We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work. We encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
AI IN RECRUITMENT AND SELECTION
We understand many people use AI tools to help with their applications and we’re comfortable with that when used responsibly. What matters to us is honesty. Please don’t use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict ‘camera on’ policy and you will be asked to verify your identity as part of the formal interview process.
Display Advert Details
Company
Source
