Research fellow Work, Jobs in Remote (with Salaries)

Technical Support Specialist
Routeware, Inc. —Remote
- £28,000 - £30,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
- Sick pay
Quick apply
Events Manager | EMEA | Remote
Grafana Labs —Remote
- £79,000 - £95,000 a year
- Remote
- Analysis skills
- Travel
- Organisational skills
- Annual leave
4d
Kalisher Intern
Criminal Cases Review Commission —Remote
- £25,582 a year
- Full-time
- Remote
- Presentation skills
- Internship
- Communication skills
- Annual leave
- Work from home
6d
(Junior) Research Executive - DACH (m/f/d)
Appinio —Remote
- Remote
- Microsoft Powerpoint
- English
- Psychology
Quick apply
6d
East Midlands - Helpline and Admin Support Volunteer - Hourglass (Safer Ageing)
Hourglass ( Safer Ageing) —Remote
- £0.01 a year
- Remote
- CRM software
- Computer literacy
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
Curriculum Specialist
Chartered College of Teaching —Remote
- £38,000 - £42,000 a year
- Remote
- Research
- Education
- Recruiting
- Annual leave
Quick apply
11h
Research Consultant - DACH (m/f/d)
Appinio —Remote
- Remote
- English
- AI
- Communication skills
Quick apply
Staff Product Manager, OpenTelemetry | UK | Remote
Grafana Labs —Remote
- £117,949 - £141,539 a year
- Remote
- Product management
- AI
- Communication skills
- Annual leave
12h
Senior Research Consultant - DACH (m/f/d)
Appinio —Remote
- Remote
- English
- AI
- Communication skills
Quick apply
UK Venture Fellowship Programme - Robotics
Amadeus Capital Partners —Remote
- Remote
- Doctoral degree
- Analysis skills
- Internship
Quick apply
Account Executive (Mid Market)
Bullhorn, Inc. —Remote
- Full-time
- Remote
- Business development
- Employee assistance programme
- Referral programme
11d
Senior Director Analyst - Audit Function Strategy Expert (Remote, United Kingdom)
Gartner —Remote
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Audit Planning & Risk Coverage Expert (Director/Analyst, Fully Remote UK or Ireland)
Gartner —Remote
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Senior Product Manager, Infrastructure Observability | UK | Remote
Grafana Labs —Remote
- £91,755 - £110,106 a year
- Remote
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
Senior Security Consultant, Commercial Intelligence Services
Google —Remote
- Remote
- Presentation skills
- Bachelor's degree
- No degree
Senior Revenue Operations Manager (m/f/d)
Appinio —Remote
- Remote
- English
- Business
Quick apply

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Technical Support Specialist

Routeware, Inc. -
Remote

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Company pension
Sick pay

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Analysis skills
Zendesk
Mobile device management
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Austin, TX, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

Transform waste collection to drive a better future for generations to come.

Our Values:

Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

As a Tier 1 Technical Support Specialist, you'll be the first point of contact for our customers and an integral part of a dynamic, close-knit support team. You'll own customer issues from first contact through to resolution, troubleshooting software and hardware problems across our product suite and escalating to specialist teams where needed.

This is a customer-facing role: you'll interact directly with customers by phone and email every day, so confidence, empathy, and clear communication are just as important as your technical troubleshooting skills.

RESPONSIBILITIES & DUTIES

Act as the first point of contact for customer support calls and tickets, managing your queue effectively
Take ownership of reported issues and see them through to resolution
Research, diagnose, and troubleshoot software and hardware issues, identifying and implementing solutions
Escalate unresolved or complex issues to the appropriate internal teams with clear, well-documented handovers
Prioritise and manage multiple tasks and competing demands at once
Create and contribute to user documentation and the internal knowledge base
Carry out device configuration and preparation
Collaborate across multiple projects and communicate effectively with customers, vendors, and internal stakeholders
Adapt to change, delays, and unexpected events with a calm, solutions-focused approach
Participate in an after-hours support rota on a rotating schedule
Perform other related duties as assigned

QUALIFICATIONS

Proven experience in a customer-facing technical support or helpdesk role
Strong troubleshooting and analytical skills, with a methodical approach to problem-solving
Excellent written and verbal communication skills
Experience with Android and Windows operating systems
Ability to prioritise and stay organised in a fast-paced environment

DESIRED

Experience with SQL and basic SQL Server administration
Experience with Salesforce and/or Zendesk (or similar CRM/ticketing platforms)
Experience with device management (MDM) tools
Familiarity with the waste, recycling, fleet, or logistics industries

BENEFITS

25 days' holiday, plus 8 public holidays and 2 floating holidays
Sick pay
Company Health Benefits
Contributory pension scheme
Fully remote working (UK-based)

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

The pay range for this role is:
28,000 - 30,000 GBP per year(Remote)

Quick apply

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