About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
To learn more about Calex, please visit our website at www.calexuk.com
As our business continues to grow, we are looking for an exceptional Automotive Performance & Development Coach to help drive performance, elevate capability, and enhance customer experience across our UK retail partner network.
This is a high-profile, field-based role suited to a commercially minded professional who enjoys influencing behavioural change, developing capability, and delivering measurable business impact. You'll have the opportunity to work with leading automotive brands, influence performance across a national retailer network, and make a tangible difference to people, customers, and business results.
As part of our Sales & Service Excellence Team, you will work directly with retailer leadership teams, aftersales departments, and front-line professionals to embed premium brand standards, improve performance, and create exceptional customer journeys.
We welcome applications from experienced automotive retail professionals looking to transition into a coaching and development role, as well as established learning and development practitioners, coaches, trainers, and performance consultants.
This is far more than a traditional training role. You will act as a trusted performance coach and business partner, strengthening leadership capability, influencing behavioural change, and helping retailers achieve sustainable commercial success. This is a UK field-based role offering a high degree of autonomy and variety, with no two weeks being the same.
Key Responsibilities
You will deliver high-impact coaching and development interventions across the retailer network, including:
- Coaching aftersales teams to improve service processes, customer experience, operational consistency, and commercial performance
- Supporting underperforming retailers through targeted performance improvement activity
- Analysing KPIs, operational data, and management information to identify root causes and performance opportunities
- Developing leaders and managers to strengthen coaching capability, accountability, and team effectiveness
- Delivering bespoke coaching interventions tailored to individual retailer and business needs
You may also be asked to support the wider team and business initiatives, including:
- New and used vehicle sales process and behavioural coaching aligned to premium brand standards
- Electric Vehicle (EV) sales and customer journey coaching to support the transition to electric mobility
- New starter onboarding and induction programmes
- Workshops focused on customer experience, sales excellence, and commercial performance
- Facilitating engaging one-to-one and group coaching sessions using Calex UK’s innovative Open Shop learning methodology
- Cross-functional retailer development projects and performance initiatives
About You
We are seeking a credible, engaging, and commercially aware professional who is passionate about developing people and improving performance.
Whilst automotive experience is advantageous, we recognise that successful candidates may come from a variety of professional backgrounds so we are equally interested in candidates with a strong coaching and performance development background. What is most important is the ability to build credibility, influence stakeholders, analyse performance, and help individuals and teams achieve their full potential.
Essential
- Experience coaching, developing, leading, or improving the performance of individuals and teams
- Strong communication, facilitation, and stakeholder engagement skills
- The ability to influence behavioural change and drive measurable performance improvement
- Commercial awareness and an understanding of how development activity contributes to business outcomes
- Experience analysing performance data and identifying opportunities for improvement
- Strong organisational and self-management skills, with the ability to work effectively in a field-based role
- A passion for developing people and delivering engaging learning experiences
Desirable
- Automotive retail experience within sales, aftersales, customer experience, or retailer operations
- Experience coaching leaders, managers, or front-line teams
- Knowledge of customer journey, service excellence, or retail performance methodologies
- Experience supporting business performance improvement initiatives
- Exposure to premium brands or customer-focused environments
- Coaching, learning and development, or related professional qualifications
Our Calex Core Values
We are looking for an individual who aligns with our company core values:
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
If you are passionate about coaching, performance improvement, and delivering premium customer experiences, we would love to hear from you.
Please note: Candidates who have previously applied for this position within the last 12 months need not reapply, as their application remains on file and will be considered alongside current applicants where appropriate.
Salary & Benefits: Up to £50,000 dependant on experience. Company Car, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract: Permanent / Full Time
Working Hours: Monday to Friday / 40 hours per week
Place of Work: This is a UK field-based role. Typically, you will conduct 3-4 retailer visits per week across the network, with overnight stays required where business needs dictate.
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
