Company Overview:
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for Q1 2026. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.
Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy.
Role Overview:
As a Technical Pre Sales Consultant, you will be responsible for designing and supporting presales solutions for SMB customers aligned to FluidOne MSP offerings across the Brighton, Camberley, and London regions.
The role focuses on Microsoft 365, cloud transformation, infrastructure upgrades, cybersecurity, and managed services, delivering practical, scalable, and commercially aligned solutions for SMB customers.
You will work closely with Commercial Directors, Account Managers, Sales teams, Consultancy, Engineering, Security, and Delivery functions to support customer opportunities from discovery through to proposal and handover. You will also work closely with and be supported by the wider technical teams across the business to help shape, validate, and deliver customer solutions.
This role also includes acting as a trusted technology advisor to customers in a virtual CIO (vCIO) capacity, helping businesses align technology decisions with operational goals, security requirements, and future growth plans.
The role is hybrid and will require attendance at customer sites and regional offices when required.
Key Responsibilities:
Presales & Customer Engagement
- Act as the technical presales lead for SMB opportunities across the South
- Support Commercial Directors and Sales teams with customer engagement, technical strategy, and solution positioning
- Lead customer discovery sessions, workshops, and strategic technology discussions
- Translate business requirements into practical, supportable, and commercially aligned solutions
- Present technical solutions clearly to both technical and non-technical stakeholders
- Provide strategic customer guidance in a virtual CIO (vCIO) capacity where required
Solution Design & Architecture
- Design SMB-focused solutions across Microsoft 365, Azure, infrastructure, cybersecurity, and managed services
- Support migration, transformation, server refresh, cloud adoption, and modern workplace projects
- Ensure solutions align with FluidOne operational standards and MSP delivery models
- Focus on scalable, standardised, and supportable solution design
- Embed security best practice using Microsoft security technologies and FluidOne security standards
- Work with CSA Cyber for advanced or specialist cybersecurity engagements where required
Documentation & Delivery Support
- Produce high-level solution designs, scopes of work, pricing support, and technical proposals
- Support smooth handover into delivery and managed service onboarding
- Work collaboratively across Engineering, Security, Consultancy, Delivery, and wider technical teams
- Help improve and standardise presales processes, templates, and solution offerings
Qualifications and Skills
- Experience in IT presales, solution architecture, consultancy, or MSP engineering within the SMB market
- Strong understanding of Managed Services and the Microsoft ecosystem including Microsoft 365 and Azure
- Ability to design practical, supportable, and commercially aligned solutions
- Strong communication, consultancy, and customer engagement skills
- Ability to build trusted customer relationships and provide strategic technology advice
- A proactive mindset with a willingness to continuously learn and develop new skills in an evolving technology landscape
- A strong engineering background with an understanding of operational MSP delivery and service-led solution design
- Microsoft certifications relevant to the role and evolving technology landscape will be required and supported as part of ongoing professional development within FluidOne
This role description is not intended to be exhaustive, and you may occasionally be required to undertake additional activities aligned to business requirements as directed by your line manager.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period
- Subsidised Health and subsidised dental care
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply:
Send CV with covering letter to [email protected] with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
