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24/7 Senior Travel Consultant

Northern Marine Group -
Remote

Apply Now

Job details

Qualifications

Scottish Higher
A Level

Full job description

The role of a Senior Travel Consultant, 24/7 team, represents the epitome of our customer-centric culture by providing the highest level of care and customer service. Building on the foundation of the Travel Consultant position, the Senior Travel Consultant creates the highest level of customer experience outside of normal office hours. The competent utilisation of communication methods and travel technologies supports clients with complex travel needs, inspiring trust through confident travel support.

The expertise of the Senior Travel Consultant extends beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role enhances team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team.

In essence, the impact of the Senior Travel Consultant shapes exceptional travel experiences that define the company's value proposition.

Key Responsibilities

Senior Travel Consultants on the 24/7 team build on the responsibilities of a Travel Consultant with enhanced experience and expertise which contribute to the overall success of the team. In addition to Travel Consultant responsibilities, the 24/7 Senior Travel Consultant responsibilities will encompass:

Marine & Offshore / International Corporate Travel Expertise: Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.

Productivity: Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.

Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.

Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.

Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.

Technology: Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.

Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.

Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.

Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.

New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.

Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.

Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.

Candidate Requirements

Education to HND, A-Level / Highers and a proven track record in business travel operations.
Expertise in handling marine/offshore crew changes or complex international corporate travel.
In-depth knowledge of travel suppliers.
Highly proficient utilising the GDS.
The ability to build and maintain long-lasting customer relationships.
The capability to handle emergency situations effectively.
Skills for mentorship within the team.

Apply Now

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