Aftersales manager Work, Jobs in Repton, Dby (with Salaries)

Aftercare/Service Manager
Hilton Garage —Derby
- £35,000 a year
- Full-time
- CRM software
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
3d
Aftersales Manager
Stratstone —Derby
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Service Administration Manager
Envirogen —Somercotes
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
Aftersales Manager
Paul Rigby Group —Stafford
- £44,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
16h
Volkswagen Aftersales Manager
Listers —Nuneaton
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Team management
- Budgeting
- Health & wellbeing programme
- Employee discount
Audi Service and Warranty Administrator
Sytner —Nottingham
- Weekend availability
- Employee discount
Warehouse Management Trainee-Chinese Speaking
Super Smart Service Ltd —Derby
- From £31,000 a year
- Overtime
- English
- Bachelor's degree
- Communication skills
- Free parking
- Referral programme
Quick apply
Business Manager
Evans Halshaw —Derby
- Training & development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Assistant Aftersales Manager
TrustFord —Erdington
- Customer service
- Hotel
- Annual leave
- Employee discount
Internal Account Manager
PDS —Nuneaton
- £30,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Annual leave
Quick apply
Business Development Manager
Driveway Vehicle Solutions —Annesley
- CRM software
- Customer service
- Computer literacy
- Annual leave
- Employee discount
Quick apply
Senior People Partner
Lithia UK —Nottingham
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Divisional Marketing Manager
Lithia UK —Nottingham
- Analysis skills
- Presentation skills
- Training & development
- Annual leave
- Employee discount
Quick apply
Front of House Service Manager
Stratstone Exotics —Nottingham
- Customer service
- Team management
- Training & development
- Annual leave
- Employee discount
Quick apply
Workshop Controller
Land Rover —Stafford
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Marketing Executive
Lithia UK —Nottingham
- Communication skills
- Annual leave
- Employee discount
Quick apply
Keyholder
Belstaff —Alfreton
Quick apply
10d
Business Transformation Executive
Lithia UK —Nottingham
- Continuous improvement
- Agile
- Annual leave
- Employee discount
Quick apply
Compliance Controller
Stratstone Exotics —Nottingham
- Training & development
- Annual leave
- Employee discount
Quick apply
4d

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Aftercare/Service Manager

Hilton Garage -
Derby

Quick apply

Job details

Permanent | Full-time
£35,000 a year
3 days ago

Benefits

Free parking
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

CRM software
Vehicle service booking
Driving Licence
Process improvement
Complaint handling
Motor vehicle service advising experience
Supervising experience
Automotive service
Customer interaction
Team motivation leadership
Communication skills
Mechanical knowledge
Time management

Full job description

Aftercare Manager

Location: Hilton Garage
Job Type: Full-Time

Join the Hilton Garage Team

Hilton Garage is looking for an experienced, confident and customer-focused Aftercare Manager to join our management team and take a leading role within our busy Aftercare Department.

With over 50 years of trading, Hilton Garage has grown to become one of the UK's largest independent car supermarkets while remaining a family-run business. Our reputation has been built on providing excellent value and looking after our customers long after they have driven away.

This is an excellent opportunity for someone with a strong automotive aftersales background who is ready to take ownership of a department, lead a team and play an important part in the continued development of our aftercare operation.

We are looking for someone who isn't afraid of a busy environment. You'll need to be organised, commercially aware, confident dealing with customers and capable of keeping multiple jobs moving at the same time.

The Role

As Aftercare Manager, you will oversee the day-to-day running of the department, working closely with our Service Advisors, workshop team, technicians and wider management team.

You'll be responsible for ensuring customers receive regular, clear updates while also making sure vehicles and customer cases are progressed efficiently.

This is a hands-on management position. You'll be expected to lead from the front, support your team when things get busy and take ownership of more complex customer situations when required.

No two days are quite the same, making this a great opportunity for somebody who enjoys problem-solving, working with people and getting things done.

Key Responsibilities

Oversee the day-to-day operation of the Aftercare Department
Lead, support and develop a team of Service Advisors
Act as a senior point of contact for customers regarding repairs, servicing and aftercare
Ensure customers receive regular and accurate updates throughout the repair process
Manage customer expectations and resolve concerns professionally and fairly
Work closely with technicians and the workshop team to keep jobs progressing efficiently
Monitor workloads and ensure outstanding cases are actively progressed
Oversee the booking, allocation and administration of courtesy vehicles
Manage invoicing and customer-paid workshop repairs
Assist with repair authorisations and ensure appropriate records are maintained
Maintain high standards of customer service across the department
Identify opportunities to improve processes, efficiency and the overall customer experience
Work closely with senior management on the continued development of the department

About You

We're looking for somebody who combines strong people skills with a good understanding of the automotive industry.

Previous experience within an automotive service, aftersales or workshop environment is essential. You should be comfortable discussing vehicle repairs with both customers and technicians and confident enough to take control of difficult or complicated situations.

The successful candidate will ideally have:

Previous experience within an automotive aftersales, service or workshop environment – essential
Strong automotive knowledge and an understanding of vehicle repairs
Previous supervisory or management experience
Excellent telephone and face-to-face communication skills
A confident, professional and approachable manner
Strong organisational and time-management skills
The ability to prioritise a busy workload and keep multiple cases moving
Experience managing customer expectations and resolving complaints
The ability to lead, motivate and support a team
Confidence working with computerised booking and customer-management systems
A practical, solutions-focused approach to problems
An understanding of the Consumer Rights Act 2015 would be advantageous, although further training will be provided

What We Offer

Joining Hilton Garage means becoming part of a successful, established and continually growing family business.

We offer:

Competitive salary
Performance-related bonus structure
Genuine opportunities for career progression
A key management position with the opportunity to make the department your own
Company pension
Employee discount
Referral programme
Company events
Free on-site parking
On-site staff canteen serving food
Support from an experienced wider management team
Ongoing training and development
The opportunity to contribute ideas and directly influence how the department develops

The Ideal Candidate

This role would suit an experienced Service Manager, Aftersales Manager, Senior Service Advisor or Workshop/Service Team Leader who is ready for their next challenge.

We're looking for someone with the confidence to take ownership of the department rather than simply manage a diary. You'll be responsible for your team, your customers and the progression of work through the department, so strong communication and organisation are essential.

In return, you'll be joining a long-established business where hard work is recognised and where there is genuine scope to progress. Many members of our management team have developed their careers within Hilton Garage, and we are committed to continuing to promote and develop talented people from within the business.

If you're an experienced automotive professional looking for a busy, varied and rewarding management role where you can make a genuine impact, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

On-site parking

Experience:

service advisor: 4 years (required)

Licence/Certification:

driving licence (required)

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in repton, dby

Aftercare/Service Manager

Aftersales Manager

Service Administration Manager

Aftersales Manager

Volkswagen Aftersales Manager

Audi Service and Warranty Administrator

Warehouse Management Trainee-Chinese Speaking

Business Manager

Group Customer Resolution and Information Rights Manager

Assistant Aftersales Manager

Internal Account Manager

Business Development Manager

Senior People Partner

Divisional Marketing Manager

Front of House Service Manager

Workshop Controller

Marketing Executive

Keyholder

Business Transformation Executive

Compliance Controller

I want to receive the latest job alerts for aftersales manager in repton, dby

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