Plastic manufacturer Work, Jobs in Repton, Dby (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Injection Moulding Setter
Genuit Group —Ripley
- Full-time
- Computer literacy
- Microsoft Office
- Analysis skills
- Annual leave
Quality Assurance Technician
GCL Food Ingredients Ltd —Nottingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Care Co-ordinator
Genuit Group —Ripley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Goods In Team Leader
Genuit Group —Ripley
- Full-time
- Management
- First Aid Certification
- Organisational skills
- Annual leave
7d
Quality Lead
Genuit Group —Ripley
- Full-time
- Engineering
- Continuous improvement
- Leadership
- Annual leave
Packaging Specialist (Sustainability)
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Annual leave
- Sick pay
Field Service Technician
Parsons Plastics Ltd —Walsall
- £32,000 - £36,000 a year
- Full-time
- Engineering
- Maintenance
- Driving
- Free parking
- Sick pay
Quick apply
7d
Accounts & Admin Assistant (Full-Time)
ATM automation —Blaby South
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
Exterior SMART Technician
MotabilityDotNet —Swannington
- Up to £35,700 a year
- Annual leave
- Employee discount
Mechanical Project Engineer
Parsons Plastics Ltd —Walsall
- £32,000 - £36,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
- Free parking
- Sick pay
Quick apply
8d
Process Technician
IPL Schoeller —Tamworth
- Computer literacy
- Hand tools
- Mechanical knowledge
Quick apply
Quality Shift Lead
Goodfish Group —Cannock
- Weekend availability
Quick apply
Risk Manager - Manufacturing
IPL Schoeller —Tamworth
- Hybrid work
- Analysis skills
- Business
- Communication skills
Quick apply
Production Cell Leader
IPL Schoeller —Tamworth
- Full-time
- Continuous improvement
- Leadership
Quick apply
Senior Planner
IPL Schoeller —Tamworth
- Monday to Friday
- Supervising experience
- IT
Quick apply
3d

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

plastic manufacturer jobs in repton, dby

Sales Support & Customer Care Specialist-12 Month FTC

Injection Moulding Setter

Quality Assurance Technician

Customer Care Co-ordinator

Goods In Team Leader

Quality Lead

Packaging Specialist (Sustainability)

Field Service Technician

Accounts & Admin Assistant (Full-Time)

Exterior SMART Technician

Mechanical Project Engineer

Process Technician

Quality Shift Lead

Risk Manager - Manufacturing

Production Cell Leader

Senior Planner

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