Service desk Work, Jobs in Rhoose, Vgl (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
6d
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
5d
Junior Data Analyst - Big 4 Consultancy Opportunity
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- SQL
- C++
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
2d
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
13d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
IT Graduate - Support & Operations
ROCKWOOL Group —Bridgend
- Full-time
- Project management
- Communication skills
- Annual leave
- Sick pay
8d
Team Scheduler - Big 4 Consultancy Opportunity
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
13d
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
13d
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Project Administrator
Exyte GmbH —Bridgwater
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Administrator
Exentec —Bridgwater
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Supervisor - Cardiff - Legal Aid Agency
Ministry of Justice —Cardiff
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
5d
Administrator/Hire Desk Coordinator - Bridgwater
Hudson Lifting Limited —Bridgwater
- £12.71 - £13.00 an hour
- Monday to Friday
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
Receptionist (Maternity Cover) - 9 Month FTC
CBRE —Newport
- Full-time
- Customer service
- Computer literacy
- Hotel

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Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

service desk jobs in rhoose, vgl

Service Desk Manager

Senior Service Desk Analyst

Service Desk Engineer

IT Support and Systems Assistant

Service Desk Technician

Junior Data Analyst - Big 4 Consultancy Opportunity

Service Desk Advisor (First Line Helpdesk)

ICT Infrastructure Manager

In-Service Support Co-Ordinator

IT Graduate - Support & Operations

Team Scheduler - Big 4 Consultancy Opportunity

ICT Enterprise Specialist

Guest Services Manager

ICT Cloud Infrastructure and Platforms Specialist

General Support

Project Administrator

Project Administrator

Supervisor - Cardiff - Legal Aid Agency

Administrator/Hire Desk Coordinator - Bridgwater

Receptionist (Maternity Cover) - 9 Month FTC

I want to receive the latest job alerts for service desk in rhoose, vgl

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