Helpdesk support Work, Jobs in Ribchester, Lan (with Salaries)

Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
12d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
12d
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
5d
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
3d
Head of Asset Management
Qualitas Housing —Blackburn
- From £70,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- No experience needed
- Employee discount
- Life insurance
Quick apply
Helpdesk - Scheduler/ Administrator
ASH Integrated Services —Manchester
- £27,975.84 a year
- Full-time
- Microsoft Word
- Computer literacy
- Contracts
Quick apply
5d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
Quick apply
10d
Customer Service Supervisor
University of Lancashire —Preston
- £30,378 - £34,610 a year
- Full-time
- Microsoft Outlook
- Supervising experience
- University
- Annual leave
5d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
10d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
Data Centre Engineer - Manchester
ONNEC Group —Manchester
- £30,000 - £42,000 a year
- Full-time
- Maintenance
Quick apply
4d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Front desk
- Gym membership
Quick apply
7d
Recycling Operative
OCS Group —Manchester
- £13.45 an hour
- Day shift
- Customer service
- Supervising experience
- Team management
Quick apply
10d
FTC IT Technician
NRG Riverside —Wigan
- £33,475 a year
- Monday to Friday
- Databases
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
New Business Risk Analyst
Kennedys Law —Manchester
- Hybrid work
- Organisational skills
- Communication skills
Technical Services Supervisor
Equans —Salford
- Full-time
- Computer literacy
- HVAC
- Organisational skills
- Annual leave
- Employee assistance programme
Project Manager (SME) Fire Systems
Eric Wright Group Limited —Preston
- Business development
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
11d
FM Electrical Engineer
CubicWorks —Salford
- Mentoring
- Organisational skills
- Communication skills
- Referral programme
Quick apply

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Helpdesk Advisor

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Ticket management systems
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this journey, we're launching a dedicated Helpdesk function at our HQ to provide exceptional support to our practice teams. We're looking for a friendly, proactive and solutions-focused Helpdesk Advisor to join us and become a key part of this exciting new team.

In this role, you'll be the first point of contact for practices across our network, helping to resolve queries, provide guidance and ensure our partners receive the support they need to focus on delivering outstanding patient care and growing their businesses.

No two days will be the same, and you'll have the opportunity to build relationships across the business while making a genuine difference to the experience of our practices.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As a Helpdesk Advisor, you'll provide first-line support to our practice teams via phone, email and our ticketing system. You'll be responsible for logging, prioritising and resolving queries wherever possible, while ensuring more complex issues are directed to the appropriate specialist teams.

You'll play a key role in delivering a positive support experience, maintaining clear communication and helping to continuously improve how we support our practices.

KEY RESPONSIBILITIES

Act as the first point of contact for support queries from practice teams
Respond to enquiries via phone, email and ticketing systems in a friendly and professional manner
Log, categorise and prioritise requests accurately
Resolve operational and low-level technical queries at first contact where possible
Escalate more complex issues to the appropriate specialist teams
Provide regular updates and maintain clear communication throughout the resolution process
Maintain accurate records of all support interactions
Support the development and maintenance of helpdesk knowledge resources
Identify recurring issues and suggest opportunities for improvement
Work collaboratively with colleagues across HQ to deliver an excellent support service

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You'll be a confident communicator with strong organisational skills, a positive attitude and a genuine desire to find solutions.

Essential

Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Great attention to detail and organisational skills
Ability to manage competing priorities effectively
A proactive and customer-focused mindset
Ability to work independently and collaboratively within a team

Desirable

Previous experience in a helpdesk, support or customer service role
Experience using ticketing systems or CRM platforms
Knowledge of business functions such as HR, IT or Finance
Experience within retail, healthcare or optical environments
Familiarity with common business software and systems

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

helpdesk support jobs in ribchester, lan

Helpdesk Advisor

IT Desktop Support

Helpdesk Manager

IT Support Officer - Medical School

IT Technician

Head of Asset Management

Helpdesk - Scheduler/ Administrator

Helpdesk Operator

Customer Service Supervisor

Helpdesk Team Leader

Helpdesk Team Leader

IT Support Technician

Data Centre Engineer - Manchester

Office Coordinator

Recycling Operative

FTC IT Technician

New Business Risk Analyst

Technical Services Supervisor

Project Manager (SME) Fire Systems

FM Electrical Engineer

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