Bereavement services lead Work, Jobs in Richmond, Gtl (with Salaries)

Bereavement Services Operations Manager
Enable —London
- £41,051.43 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Accredited Counsellor
Optima Health —London
- £40,000 a year
- Part-time
- Travel
- Paid training
- Annual leave
Commercial Coordinator
Kingston Students Union —Kingston upon Thames
- £28,050 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
19h
Head of Finance
Walsingham Support —London
- £75,000 a year
- Full-time
- Travel
- Leadership
- Employee assistance programme
Quick apply
F&B Ops Manager
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
School Business Manager
Leatherhead Trinity School —Leatherhead
- £45,204 - £59,106 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Team leader
ASDA —London
- £13.10 - £18.17 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
3d
Head Chef -Richoux
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Bereavement leave
Quick apply
Front Office Supervisor THL
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Bereavement leave
Quick apply
Regional Manager
Grandir UK —London
- Up to £60,000 a year
- Full-time
- Management
- Travel
- Human resources
- Annual leave
- Employee discount
Quick apply
22h
Clinical Lead
Marie Curie —London
- £56,000 - £62,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Hospice
- Leadership
- Annual leave
Quick apply
4d
Senior Psychological & Spiritual Care Practitioner (Psychotherapist or Chaplain)
St Christopher's Hospice —London
- £54,566 - £59,581 a year
- Full-time
- Hospice
Practice Manager – Governance, Workforce & People
Woodcote Medical —Purley
- £40,000 - £45,000 a year
- Part-time
- Management
- Human resources
- Leadership
- Free parking
- Bereavement leave
Quick apply
C&B Manager
Crowne Plaza Gerrards Cross —Beaconsfield
- £35 - £40 an hour
- Full-time
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Restaurant Floor Manager (THL)
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Aerodrome Operations Manager
London City Airport —London
- £58,406 a year
- Weekend availability
- Computer literacy
- Communication skills
- Free parking
- Annual leave
5h
Head of Fleet
Restore PLC —London
- Monday to Friday
- Maintenance
- Leadership
- Free parking
- Annual leave
Resourcing Manager
Salutem Care & Education —Windsor
- £35,000 a year
- Human resources
- Organisational skills
- Leadership
Night Supervisor
Julius Rutherfoord & Co Ltd —London
- £31,000 - £35,000 a year
- Full-time
- Spanish
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply

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Bereavement Services Operations Manager

Enable
London

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Job details

Full-time
£41,051.43 a year

Benefits

Cycle to work scheme
Annual leave
Gym membership
Life insurance

Qualifications

Environmental compliance
Leadership
Communication skills

Full job description

We are looking for an experienced and enthusiastic Bereavement Operations Manager to join our Putney Vale Crematorium team at Enable!

About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

30 days of annual leave (plus 8 bank holidays)
Life Insurance
Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
A variety of social and wellbeing activities each month
Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
Gym Membership

Reports to: Business Development Manager
Based: Putney Vale Crematorium
Salary: £41051.43
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, On-site

Role Overview:
The Bereavement Services Operations Manager will be responsible for the effective management, coordination, and continuous improvement of all operational activities within Enable’s Putney Vale, Bereavement Services. This includes crematorium operations, cemetery services (managed day to day by the cemeteries manager), chapel service delivery, memorial provision, and administrative support functions.
This is a senior operational leadership role within a sensitive, public-facing environment. The postholder will ensure all services are delivered safely, compliantly, and to the highest standards of dignity, compassion, and professionalism. The role carries direct responsibility for multiple operational teams and acts as the senior operational lead across the site.
Reporting Lines and Management Responsibility
The Bereavement Services Operations Manager will have line management responsibility for:
Cemeteries Manager
Crematoria Technicians
Crematorium Administrative Staff
Chapel Attending and Service Staff

The Bereavement Team are a small team of professionals based at Putney Vale or North East Surrey. The team manages two crematoria, three busy cemeteries and two closed cemeteries. The team pride themselves o their work showing professionalism, empathy and compassion through everything they do, positively supporting the community in times of need.

Main Duties/Responsibilities:
Service Operations, Lead the daily operational delivery of cremation, burial, chapel, and memorial services across the site
Supported by the cemeteries manager and our small bereavement teams, ensure cremations and burials are carried out in accordance with legislation, guidance, and local procedures
Oversee service scheduling, chapel usage, and operational coordination to ensure smooth service delivery
Act as senior operational contact for incidents, service disruption, and complex operational matters
Leadership and Staff Management

Provide visible and effective leadership across all operational teams, promoting consistent service standards and collaborative working practices.
Manage performance, attendance, conduct, and development of reporting staff
Ensure staffing structures, rotas, and operational cover are appropriate to meet service demands.
Promote a respectful, supportive, and professional working culture aligned with bereavement service values

Compliance, Safety and Risk

Ensure full compliance with cremation regulations, burial legislation, environmental permits, and health and safety law and obligations to Wandsworth Council.
Develop, review and maintain risk assessments, method statements, audits, and incident & near miss reporting
Ensure safe working practices for staff, contractors, and the public
Support inspections, audits, and regulatory reviews as required

Customer Care and Stakeholder Liaison

Ensure bereaved families receive a consistently high standard of care, sensitivity, and professionalism
Manage relationships with funeral directors, officiants, clergy, celebrants, suppliers, and contractors
Take responsibility for handling complex enquiries, complaints, and service concerns

Financial and Resource Management

Support budget oversight, resource planning, and cost-effective service delivery
Identify opportunities to improve operational efficiency and service resilience
Contribute to service planning, development initiatives, and performance monitoring.

Site Standards

Ensure buildings, chapels, crematory areas, cemeteries, and grounds are clean, safe, and appropriately presented, ensuring any incidents, near misses and other concerns are reported appropriately, in good time, and followed up.
Oversee contractors and suppliers to ensure quality, value, and compliance

Skills and Experience:
Essential

A recognised Cremation Technician qualification (e.g. CTTS or equivalent)
Proven experience in managing operational services within a regulated or public-facing environment
Demonstrable t experience leading or managing multiple teams or functions
Strong understanding of the need for dignity, accuracy, and professionalism in bereavement services
Ability to make sound operational decisions in complex or sensitive situations
Excellent interpersonal and communication skills, with the ability to engage effectively with staff, stakeholders, and members of the public.

Desirable Requirements

Knowledge of cremation and burial legislation and environmental compliance
Experience within a local authority or similarly accountable organisation
Experience of managing budgets, income streams, or service performance

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on [email protected]

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

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Refine Your Search

bereavement services lead jobs in richmond, gtl

Bereavement Services Operations Manager

Accredited Counsellor

Commercial Coordinator

Head of Finance

F&B Ops Manager

School Business Manager

Customer Service Manager

Team leader

Head Chef -Richoux

Front Office Supervisor THL

Regional Manager

Clinical Lead

Senior Psychological & Spiritual Care Practitioner (Psychotherapist or Chaplain)

Practice Manager – Governance, Workforce & People

C&B Manager

Restaurant Floor Manager (THL)

Aerodrome Operations Manager

Head of Fleet

Resourcing Manager

Night Supervisor

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